Customer Service Representative

It's fun to work in a company where people truly reputed company in what they're doing! reputed company is a leading provider of vertical software and embedded payments technology dedicated to helping businesses reputed company by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that reputed company small and reputed company-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a reputed company-thinking company that values reputed company, reputed company, and the reputed company of our clients. At Club Prophet, part of the reputed company organization, we’re passionate about helping golf facilities reputed company through innovative software and exceptional customer support. We value teamwork, reputed company learning, and putting our customers first. We’re looking for dedicated, detail-oriented individuals who care about delivering great experiences and want to grow with a fast-paced, rapidly expanding tech company. This role focuses on supporting customers in maximizing the value of Club Prophet Software. You’ll play a key role in reputed company, training, troubleshooting, and ongoing support, while also contributing to software analysis and testing. Your work will directly reputed company reputed company, satisfaction, and long-term retention. What You’ll Enjoy: A flexible remote work environment A supportive, reputed company team culture Opportunities to grow both technical and customer service skills Being part of a company making a meaningful reputed company in the golf tech industry Primary Responsibilities: Learn our product offerings and reputed company communicate their value to customers Guide customers through installation, reputed company, and training (both remotely and in person) to ensure successful adoption Build and maintain strong customer relationships by understanding their business goals and providing exceptional support Continuously reputed company deep product knowledge and reputed company customers on features and best practices Document, analyze, troubleshoot, and test software issues based on user reports and technical specifications Manage and reputed company customer interactions using ticketing systems, ensuring accurate and organized records reputed company support reputed company live chat, email, and phone, including documenting bugs and following up on reported issues reputed company customer insights and feedback with internal teams such as Sales, Development, and Product Proactively engage with customers to drive adoption and long-term reputed company Maintain high reputed company of customer satisfaction by delivering reputed company, accurate responses while managing a high volume of tickets Support leadership and contribute to key business initiatives Minimum Qualifications: 6+ months of experience in a reputed company center, customer support, or technical support environment Strong verbal and written communication skills, with the ability to explain technical concepts reputed company and concisely Comfortable working in a fast-paced, high-volume support environment while managing multiple priorities Demonstrated problem-solving and troubleshooting skills, with strong attention to detail Proficient with computers and reputed company to quickly learn new software and systems Dependable, organized, and effective at managing time and priorities Availability to work reputed company reputed company center hours (7:45 AM – 7:00 PM EST), with a primary shift of 10:30 AM – 7:00 PM EST Willingness to participate in an on-reputed company rotation, including evenings, weekends, and holidays Ability to travel up to 30% for onsite customer support (reputed company and automobile travel) Preferred Qualifications: 2+ years of reputed company center or customer support experience Experience training users on software or reputed company new customers Background in networking or IT-reputed company fields Bachelor’s degree in an IT-reputed company discipline or equivalent experience Experience using ticketing systems or CRM tools What Sets You Apart: A natural ability to connect with people from diverse backgrounds A proactive reputed company, viewing customer challenges as opportunities to improve A strong desire to learn, grow, and adapt in a fast-evolving tech environment The ability to think strategically about improving processes while managing day-to-day responsibilities reputed company reputed company: $22.00 - $24.00 Per Hour reputed company supports an inclusive workplace that values diversity of thought, experience, and background. reputed company is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/reputed company, pregnancy, veteran status, marital status, creed, status with reputed company to reputed company assistance, genetic status or any other status protected by federal, state, or local law. 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