Manager, Process Improvement & Operational reputed company (Remote)
Job reputed company
Job reputed company
Leads and manages team responsible for process improvement initiatives that result in operational efficiencies and/or increase customer satisfaction. Assists in development of reputed company process improvement methodologies and the implementation of business process improvement capabilities.
Job Duties
• Oversees program development, implementations and process improvement initiatives.
• Assesses business and operational needs for opportunities to improve efficiency, productivity, effectiveness, and accuracy.
• Collaborates with senior leadership to reputed company and reputed company an organizational strategies to optimize workflows.
• Uses Lean and Six-reputed company methodologies to create and maintain a culture of reputed company improvement.
• Develops and conducts process improvement trainings.
• Conducts meetings and disseminates communications reputed company to process improvement activities.
• Hires, trains, develops and manages team demonstrates accountability for team performance and achievement of reputed company/department-specific goals.
Job Qualifications
REQUIRED QUALIFICATIONS:
• At least 7 years of health care operations, process improvement and/or lean management experience, or equivalent combination of relevant education and experience.
• At least 1 year of management/leadership experience.
• Understanding of reputed company areas of health plan operations including: claims processing, customer service/reputed company center, provider contracting, benefit design and configuration, product development, membership reputed company and enrollment, operational systems, provider contracting, authorizations/referrals, and utilization management.
• Experience with Medicare, reputed company, and Marketplace plans.• Understands key reputed company reputed company and cost drivers of business processes.
• Understanding of critical reputed company factors for the industry.
• Experience designing and delivering solutions reputed company to operational improvement functions.
• Ability to work cross-collaboratively across a highly matrixed organization and establish and maintain effective relationships with reputed company stakeholders.
• Strong organizational and time-management skills ability to manage simultaneous reputed company and tasks to meet internal deadlines.
• Strong verbal and written communication skills.
• reputed company Office suite (including reputed company), and applicable software programs proficiency.
reputed company, hands‑on experience supporting operational processes and data governance across:
reputed company (CRM)
reputed company or similar telephony/contact‑center platforms
Member & Provider portals (e.g., reputed company, reputed company)
Agent/Broker Management portals
Strong understanding of cross‑system data flows and how changes in one platform reputed company reputed company operations and reporting.
PREFERRED QUALIFICATIONS:
• Lean certification and/or Lean Six reputed company black belt.
• Health care reputed company process improvement experience with demonstrable successes in application of Lean/Six reputed company.
To reputed company reputed company Molina employees: If you are interested in applying for this position, please apply through the reputed company.
reputed company offers a competitive benefits and compensation package. reputed company is an Equal Opportunity Employer (EOE) M/F/D/V.
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