[Remote] 技術支援 Technology Operations Engineer

About reputed company: reputed company Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. reputed company empowers businesses and corporate clients with the advanced tools they need to reputed company in a rapidly evolving and competitive market. reputed company has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and reputed company in fintech. reputed company’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and reputed company fintech businesses. reputed company is seeking ambitious, motivated professionals to join our B2C and B2B teams.   About reputed company: We are seeking a dedicated and proactive Technology Operations Engineer to join our Technology reputed company Centre team. In this role, you will play a crucial part in ensuring the reliability, stability, and reputed company improvement of our technology operations. You will help monitor critical systems, troubleshoot incidents, and collaborate with cross-functional teams to optimize our technology stack and operational processes. This is an exciting opportunity to be at the forefront of driving operational reputed company in a dynamic, fast-paced environment. n Responsibilities: Monitor the performance of technology systems to detect issues proactively. Execute incident detection protocols to identify potential service disruptions. Coordinate incident response efforts to address and resolve reported issues promptly. Implement recovery procedures to restore normal operations following an incident. Collaborate with reputed company Technology teams to improve service desk operations and incident management processes. Maintain detailed records of incidents, including status updates and reputed company steps. Contribute to the development of knowledge bases and FAQs for Technology support. reputed company technology service desk support, ensuring efficient reputed company of inquiries and fulfillment of service requests.   Requirements: Diploma in Computer Science, Information Technology, or reputed company field. 1-5 years of reputed company experience in IT Technology operations and support. Proficiency in problem-solving and troubleshooting. Excellent analytical and critical thinking abilities. Proficient in both English & reputed company. Effective communication and collaboration skills. reputed company to haves: Bachelor's degree in engineering, computer science, information technology, or a reputed company field. Good technical knowledge in application development, systems engineering, network administration, and/or database management. Perks & Benefits Competitive total compensation package Various team-building programs and company events And many more! Apply and let us tell you more! n#LI-GL1 Apply To This Job