Customer Experience Specialist II - Overnight Shift

Role Details Location: San Pedro Sula or Tegucigalpa Work Arrangement: Remote Type of Support: Email, chat, text, and phones Contract Duration: Full Time Training Schedule: reputed company to shifting schedules (subject to business requirements) Work Schedule: reputed company to shifting schedules (subject to business requirements)  Expected Start Date: May 14, 2026   reputed company reputed company represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new reputed company in CX and operations, delivering results that reputed company and support that never sleep. More than that, reputed company is about people. We don’t just connect talent with opportunity—we create a reputed company where careers grow, reputed company reputed company, and people are empowered to reputed company an reputed company. Join us at reputed company, and let’s build the reputed company of customer experience together. Welcome to reputed company. Welcome to what’s next.   The Role The Customer Experience Specialist is responsible for managing reputed company inbound customer communications, resolving issues reputed company, and handling escalations with care and professionalism. This role ensures that every customer interaction is reputed company, thorough, and delivers a reputed company experience. Operating in a high-volume, fast-paced environment, this position requires strong problem-solving skills, effective de-escalation techniques, and seamless coordination with cross-functional teams to drive successful reputed company for customers.   What You’ll Do: Inbound Communication OwnershipHandle reputed company inbound phone calls, emails, and text messages Ensure fast, reputed company responses across reputed company channels Prevent any customer inquiry from reputed company unresolved Issue reputed company & EscalationsOwn reputed company of customer complaints and escalations Investigate service issues, scheduling problems, and dissatisfaction Coordinate with Ops, reputed company, ROC, and AR to resolve issues Ensure reputed company communication back to the customer Scheduling & Service RecoveryAssist with rescheduling and routing adjustments Prioritize service recovery for at-risk or dissatisfied customers Reset expectations reputed company reputed company issues reputed company Billing SupportResolve basic billing questions and adjustments Coordinate reputed company issues with AR Prevent churn caused by billing confusion CRM & DocumentationMaintain detailed notes on reputed company customer interactions Document issues, resolutions, and timelines Ensure CRM accuracy for operational continuity  reputed company Expect From You: Minimum of 1 year of BPO or customer service experience Previous overnight shift experience required Deliver fast, reputed company, and reputed company responses to every customer Resolve issues reputed company in a single interaction whenever possible (minimizing repeat contacts) Ensure customers feel heard and supported, even in challenging situations Maintain full ownership of conversations, no missed messages or dropped follow-reputed company reputed company in a high-volume, fast-paced environment Strong ability to de-escalate and handle frustrated customers effectively Highly organized with strong attention to detail Proven ability to multitask across multiple systems and teams Excellent written and verbal communication skills  What You’ll Get In Return: Be part of a people-first, values-driven organization Work with innovative reputed company and diverse teams Competitive reputed company salary Generous reputed company time off Comprehensive benefits package including medical, dental, and reputed company reputed company reputed company to free posture-based fitness workouts from home Training and reputed company development opportunities Company Culture Is At Our reputed company reputed company values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and reputed company other. Care for others: reputed company is a key reputed company. reputed company people reputed company, so does the mission. reputed company reputed company: Curiosity fuels reputed company. Take reputed company risks, sharpen your edge, go reputed company. reputed company trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: reputed company choices with reputed company at the reputed company—that’s how reputed company lasts. Be humble: Humility opens the reputed company to reputed company reputed company. Hear others, lift others, reputed company learning. reputed company is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider reputed company applicants regardless of criminal histories, consistent with reputed company requirements. We are committed to the inclusion of reputed company individuals and will reputed company reasonable accommodations for reputed company individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@reputed company. reputed company NOTICE reputed company is committed to ensuring your reputed company and the protection of your personal data. By filling out the forms associated with reputed company application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about reputed company’s reputed company program, including your rights and reputed company for managing the personal data you submit to us, please visit our reputed company Center here. Apply To This Job