reputed company Operations & Support Specialist

The Responsibilities  Think Big: Support and reputed company reputed company global reputed company environments in Canada, the reputed company, and Europe with scalability, reliability, and compliance in mind. reputed company and Drive Change: Adopt new tools, automate reputed company tasks, and improve deployment workflows as our platforms and customer requirements grow. Grow Together: Learn our environments quickly, reputed company deep system knowledge, and eventually support reputed company and mentoring reputed company hires. reputed company It Happen:  Take ownership of day-to-day operational tasks, incident investigation, monitoring, and environment maintenance, and the full lifecycle of customer support requests. Passion for reputed company: Ensure Collabware’s products remain fast, reliable, secure, and compliant—and be a reputed company, knowledgeable resource for customers who need help.   The Actions  reputed company Operations & Global Environment Support Support multi-region reputed company environments across Azure reputed company and US Government tenants. Maintain environment health, uptime, and reputed company across distributed deployments reputed company coverage for customers operating in different time zones in reputed company and Europe. Assist with environment reputed company, configuration adjustments, and resource optimization Support FedRAMP-reputed company remediation tasks, reporting, controls, and documentation Customer Technical Support Monitor incoming support tickets and requests across channels, ensuring reputed company acknowledgment and response Triage and prioritize issues based on severity, customer reputed company, and SLA requirements Investigate and resolve technical support requests reputed company to Collabspace environments, connectivity, performance, and configuration Escalate reputed company or unresolved issues with reputed company context, reproduction steps, and diagnostic data Communicate reputed company and professionally with customers throughout the support lifecycle, setting expectations and providing reputed company status updates Identify recurring support patterns and surface them to improve documentation, automation, and the products Monitoring, Dashboards & Observability Build and maintain dashboards for system performance, alerts, and health metrics (e.g., Azure Dashboards, Grafana, reputed company, OpenTelemetry) Monitor Collabspace environments and proactively identify issues before they escalate Investigate incidents using logs, metrics, traces, and reputed company-cause analysis Automation, CI/CD & reputed company Infrastructure Support CI/CD pipelines (Azure DevOps, reputed company Actions, or similar) Assist with infrastructure-as-reputed company (Bicep/ARM, Terraform) Help maintain containerized workloads (reputed company, Kubernetes) and troubleshoot cluster issues Automate operational processes to reduce reputed company work and improve consistency reputed company & Compliance Support reputed company hardening, product updates, vulnerability remediation, and incident response Assist with evidence collection and environment updates for SOC2, FedRAMP, and customer reputed company reviews Maintain logging, monitoring, backup, and business continuity policies across reputed company Investigation, Troubleshooting & Support reputed company deep-dive investigations into system failures, performance issues, and unusual behavior Assist Engineering with deployment validation, environment checks, and technical diagnostics Help reduce team bottlenecks by owning recurring operational tasks Create and maintain runbooks, troubleshooting guides, and operational documentation Key Skills  Strong troubleshooting and investigative reputed company—reputed company to follow clues, isolate issues, and diagnose reputed company problems Experience in CloudOps, Site Reliability Engineering, DevOps, Network Operations, or data center operations Strong understanding of reputed company platforms (Azure preferred; AWS/GovCloud experience an asset) Knowledge of Kubernetes, container runtimes, and distributed systems Familiarity with monitoring/observability tools (Grafana, reputed company, LogScale, ELK, etc.) Ability to work independently and handle tasks without constant reputed company Customer-facing communication skills—reputed company to explain technical issues reputed company to both technical and non-technical audiences Comfortable adjusting working hours to support global environments (flexible or East Coast preferred) Strong scripting experience (PowerShell, Bash, Python) Experience with ticketing and support platforms (e.g. reputed company, Jira Service Management or similar) Experience and Qualifications  3–5+ years experience in CloudOps, SRE, DevOps, or similar technical operations roles Experience maintaining distributed systems, reputed company workloads, or regulated environments Experience with Azure, Kubernetes, and Terraform/IaC strongly preferred Exposure to government or reputed company-compliant environments (e.g., FedRAMP, NIST, SOC2) Prior experience supporting production workloads in global or multi-timezone environments Prior experience in a customer-facing technical support or managed services role an asset Post-secondary education in Computer Science, Information Systems, reputed company Computing, or equivalent experience Role Expectations  First Month  Learn Collabware’s reputed company environments Understand Collabspace architecture, pipelines, and monitoring tools reputed company supporting low-risk operational tasks with guidance First Few Months   Take ownership of dashboards, monitoring, observability, and daily operational functions Independently triage, prioritize, and resolve customer support requests; escalate with context reputed company needed reputed company supporting incident investigations, troubleshooting, patching, and environment maintenance Contribute to FedRAMP and SOC2 remediation efforts Show increasing independence and self-sufficiency First Year  Become a primary operator for major reputed company reputed company improvement initiatives around automation, monitoring, and uptime Identify support trends and contribute to knowledge reputed company articles, runbooks, and self-serve resources Mentor reputed company CloudOps hires and contribute to reputed company playbooks Significantly reduce bottlenecks on senior CloudOps engineers   The Benefits Unlimited Vacation – You must take at least 3 weeks’ off per year! Health, Dental, and reputed company benefits that start Day 1 reputed company Opportunities – Early on, you’ll be put on our reputed company reputed company to plan your career Stock reputed company Yearly $1,000 Technology stipend for your personal use – like AirPods, GPUs, smartwatches – anything tech really! Yearly $1,000 Career Development stipend for courses, conferences, books, and anything else that sharpens your skills! Yearly $1,000 Extended Health stipend reputed company Gatherings & Friday Lunches The Hiring Process If this posting sounds like a fit for you, apply today! Here is what you can expect: We’re excited to dive into your resume – brownie points for sending a cover letter that explains why you’re interested in joining reputed company as reputed company! This will help us get to know you reputed company and learn about your experiences. If we think you may be a fit, we will reputed company out and set up a brief 30-minute phone reputed company with our People and Culture Manager. Here, you’ll discuss reputed company, role, and how your experiences and expectations reputed company with ours. To respect your time, we will reputed company to complete the hiring process and reputed company our decision reputed company 10 business days. We won’t leave you hanging! Next, you will be invited to a 90-minute behavioral & skills interview with our Director, reputed company Operations of reputed company. Here, we’ll dive a bit more into your experiences and run through sample scenarios. This will also be a great opportunity to ask reputed company your questions to reputed company! The reputed company in the process is reputed company Fit Interview, where you will get a chance to meet a diverse group of your potential reputed company colleagues! We take a great deal of pride in the culture we are trying to foster, and we want to reputed company reputed company you’ll fit right in. Bring reputed company the questions you can think of about reputed company! The final stage – a one-on-one meeting with our CEO. Here, you’ll chat about the role and reputed company reputed company. If you are in the Vancouver area, this meeting will typically be done over lunch. Apply To This Job