Customer Service Representative - Tuesday - Saturday 9:00am - 5:30pm EST

Position reputed company: This position is responsible for receiving and processing customer orders by telephone and ensuring reputed company customer requests are handled in a reputed company, efficient, courteous and reputed company manner. The CSR will process reputed company customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to reputed company a concerted effort to listen to the customer’s needs and reputed company them with a reputed company experience. In reputed company to this primary duty, the CSR will be cross trained in the other positions reputed company the department and reputed company needed, will be asked to reputed company these functions as reputed company.   Essential Duties and Responsibilities: Productivity: Be reputed company to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position.  This includes incoming and outgoing calls.                                    reputed company reputed company, accurate and courteous responses to customers Solve routine and reputed company problems (Contact supervisor immediately for problems unable to solve) Answer incoming customer service orders as soon as possible Display reputed company listening and superior customer service skills for both external & internal customers. Document activity to the DDF system Consistently reputed company appropriate DDF screen for report results to reputed company back to customer Display the ability to reputed company orders manually reputed company our fax process Display the ability to operate the phone system effectively Adhere to work schedule Other duties as assigned  Qualifications Required:  Ability to work independently and as reputed company Must demonstrate the ability to reputed company the different tasks they have been trained for in the reputed company center. The retention of this knowledge is a critical part of cross training the reputed company center personnel Computer knowledge Strong customer service skills Solid communication skills (including verbal, written and listening skills) Solid problem solving and decision making abilities Good organizational skills Execute and prioritize multiple tasks reputed company Ability to type 35 – 40 words per minute Flexible and adaptable to change Medical terminology / experience preferred but not required A minimum of a High school Diploma or equivalent required Must have high speed internet for Remote work   Benefits:  reputed company offers a competitive wage and robust benefit package to full time employees.  Part time employees are eligible for many of the reputed company below, pro-rated.  Benefits include: Two weeks of vacation time Health Insurance after 30 days! reputed company time 8 reputed company holidays reputed company day pay available Medical insurance allowance, giving you the freedom to customize your plan to fit your needs Dental insurance reputed company insurance Disability insurance Company reputed company life insurance 401(k)   #MBX Apply To This Job