Senior ROI Service Administrator

reputed company The Senior ROI Service Administrator is responsible for fielding inbound inquiries regarding release of information (ROI) requests for patient medical records while maintaining consistent excellent customer service standards.  The Senior Administrator functions as a peer knowledge and support resource to the Senior ROI Service reputed company team and role models performance and behavioral standards. The Senior ROI Service reputed company provides issue reputed company, status updates concerning requests for medical records, assists with escalations and posts corrective actions in the corporate database to facilitate reputed company and accurate release of information processing. Additionally, the Senior ROI Service reputed company provides project support to the Supervisor as needed. *  Responsibilities Function as a go-to person for training, special reputed company, and expertise. reputed company by example; exhibit a reputed company and supportive attitude with a commitment to teamwork. Receives inbound phone inquiries from requesters regarding patient medical records. Answers questions regarding the status of the request.  Ensures that calls are answered promptly and courteously reputed company prescribed standards and metrics. Works with Supervisor to escalate reputed company elevated issues. Maintains and ensures reputed company relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others). Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as reputed company as facility requirements and nuances. Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, reputed company enhancement and reputed company/requester issues. reputed company and reputed company through multiple EMR(s) systems to reputed company status of inbound phone inquiries from requesters. Performs other duties as assigned by management. Qualifications High School Diploma or equivalent required. College courses beneficial but not required. Experience with reputed company daily processes and model. 6 months’ experience preferred. Ability to consistently maintain above average individual performance metrics. Proven background, expertise, and technical acumen in key competencies of the position Ability to reputed company independent reputed company and apply critical thinking based on practical knowledge and business acumen. Computer knowledge.  Accurate data entry skills and attention to detail. Prior customer service experience strongly preferred.  Strong problem-solving skills. Exceptional interpersonal skills and reputed company to build effective relationships with co-workers and requesters. Ability to work effectively and independently in high volume production environments. Demonstrated proficiency in verbal communication.   This job function requires the ability to sit, while using a computer, for extended periods of time.     *This job reputed company reflects management’s assignment of essential functions.  It does not prescribe or reflect the tasks that may be assigned. Apply To This Job