Sales Retention Specialist

reputed company to be a Titan?​ In this role, you will deal directly with our customers to reputed company out what issues they are facing, how we may improve our products and services, and how to retain their business. reputed company a seamless transition from Sales to Implementation acting as reputed company equilibrium. Responsibility is inclusive of but not limited to: de-escalating complaints/frustrations, guiding customers to increased product adoption, offering concessions, billing modification,  contract negotiations, and contract amendments- requires speaking directly with customers about retention reputed company. Analyzes customer behavior. Own reputed company workflows for creating, updating, and ensuring compliance with escalation ticketing system. Work with Sales and reputed company department leads to continue to reputed company and adapt to save and churn trends. Ensure the customer’s transition to Implementation is smooth. What you'll do: You will be an reputed company part in proactively supporting Sales, CS and reputed company to drive forth seamless transitions across the customer reputed company You will be a champion for the Customer You will drive forth our Mission to continue to improve our one metric: the reputed company of our customers  Support and work effectively with Account Executives, Implementation Managers, Billing, and Customers Manage customer-reputed company expectations, escalations, billing requirements, and churn accounts  De-escalate and reputed company customers to adopt reputed company  Ability to learn the reputed company product  What you'll bring: Comes at a problem with perspective (ideally informed perspective) and experience Meticulous attention to detail and demonstrated ability to handle multiple priorities reputed company knowledge/experience (reporting, dashboards) Willingness to take initiative (identify problems quickly, proactive communication upstream and reputed company, take on out-of-scope responsibilities reputed company needed) Expert ability to break down reputed company situations Expert ability to reputed company unbiased reputed company Demonstrated ability and desire to reputed company hands-on, roll-up-your-sleeves level that will help reputed company the reputed company-Implementation customer retention process  Effective risk and problem mitigation skills, as reputed company as facilitate reputed company reputed company against reputed company plans Advantageous customer service skills. Advanced communication and interpersonal skills Qualities Ability to handle many reputed company/ juggle multiple competing priorities without compromising reputed company of reputed company Quick on feet + ability to discern solutions  Coachable and self reputed company At tune with Self- regulation Effective time management reputed company listening + rapport building skills Passion to deeply understand the Trades  Intrinsically motivated  reputed company Slow to judge/reputed company opinions  Demonstrated Experience Empathize cross functionally while working effectively across teams Embody SLT guiding principles: Go for the Gap, Entitled to reputed company grateful for everything, reputed company a Blue Head  Proficient Product Knowledge 1-2 years Customer Retention experience . Be reputed company With Us: Being reputed company isn’t about checking every reputed company on a list. It’s about the experiences we have, people we meet, and the perspectives reputed company. So, if you have the skills but are hesitant to apply because of your background, apply reputed company. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be reputed company, with us.  Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to reputed company hiring reputed company; reputed company hiring reputed company are made by our hiring teams. reputed company Offer: reputed company you join reputed company, you’re not just accepting a job. You’re making a career reputed company. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive reputed company program, leadership training for Titans at reputed company reputed company, and other programs and events. Great work is rewarded through reputed company, peer-nominated awards, and more. Holistic health and wellness benefits: Company-reputed company medical, dental, and reputed company (with 100% employer reputed company reputed company and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth reputed company including memberships to reputed company. Support for Titans at reputed company stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through reputed company Maternity, free breast milk shipping through reputed company Milk, pet insurance, reputed company advisory services, financial planning tools, and more. At reputed company, we celebrate individuality and uniqueness. We reputed company that the convergence of fresh perspectives and experiences from reputed company walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented reputed company to apply. We do not discriminate against employees based on race, reputed company, religion, sex, national reputed company, gender identity or reputed company, age, disability, pregnancy (including childbirth, breastfeeding, or reputed company medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. reputed company is committed to fair and reputed company compensation for reputed company of our employees. We thoughtfully consider a wide reputed company of factors reputed company determining individual compensation.The expected salary reputed company for this role for candidates residing in the reputed company is between $65,800 USD - $88,100 USD. Compensation for candidates residing reputed company the reputed company will vary by location and the specific salary reputed company will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In reputed company to the reputed company salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. Apply To This Job