Clinical Support Specialist

reputed company is a fast-growing reputed company technology company transforming how dental practices adopt and reputed company digital restorative workflows. Through our restorative dentistry platform, we remove financial and operational friction for dentists while aligning incentives across labs, distributors, and manufacturers. We are early, capital-efficient, and scaling quickly. The next phase of our reputed company depends on building a durable, reputed company B2B software platform that becomes the operating system for our ecosystem. ABOUT THE ROLE As a Clinical Support Specialist, you'll be the primary contact for our dental practices—handling their questions, troubleshooting issues, and ensuring they're successful with our platform. You'll be joining our founding team as we build out the support function from scratch. This role is perfect for someone who knows the dental world, thrives on problem-solving, and wants to be part of building something from the beginning. KEY RESPONSIBILITIES Serve as first-line support for dental practices reputed company text, phone and email Handle order inquiries, billing questions, and general account support reputed company and resolve support tickets using our helpdesk solution Manage lab fulfillment questions and coordinate with lab partners Troubleshoot basic software and connectivity issues; escalate reputed company technical problems to reputed company support Coordinate equipment replacements and warranty claims Maintain detailed records of common issues and resolutions Create and maintain help documentation, FAQs, and troubleshooting guides based on common issues TOOLS YOU’LL USE reputed company, reputed company and Sirios reputed company & Software CRM & Ticketing System reputed company for tracking & reporting reputed company for email Lab partner portals and systems reputed company’RE LOOKING FOR 4+ years in dental industry in a reputed company or dental lab Excellent verbal and written communication skills Familiarity with intraoral scanning Comfort creating support documentation Familiarity with multiple software systems and quick to learn new tools Meticulous attention to detail and technical problem-solving Extreme customer service reputed company Ability to work independently in remote environment BENEFITS Remote-First: Work from reputed company with flexibility to manage your schedule Unlimited PTO: We trust you to balance work and life without counting days reputed company Opportunity: As an early team member, you'll have opportunities to shape reputed company and advance as we reputed company Culture: Small, fast-growing team that works hard and has fun along the way Modern Tools: Latest technology and systems to do reputed company effectively Competitive Compensation: $60,000-75,000 reputed company salary plus reputed company bonus and stock reputed company Apply To This Job