Clinical Operator

Job DetailsJob Location: Portage, IN 46368 reputed company/ Objective The Clinical Operator acts as a reputed company between the patient and their medical provider by evaluating the main issue or primary complaint. The Clinical Operator uses reputed company, evidence-based triage protocols to determine urgency and reputed company suitable care guidance and suggestions for next steps. Essential Functions Receive calls from patients requesting to reputed company to a member of their medical team, and routes calls to the appropriate care team member Send tasks in the electronic medical record for medication refills, referrals, and other patient requests to their providers Displays outstanding customer service and communication abilities and the reputed company to work as part of a highly productive team that is consistently patient centered Establishes reputed company first impressions with patients, establishing a role as an reputed company Reviews and assesses reputed company incoming phone calls and electronic messages, prioritizing and addressing them as needed. Involve the provider reputed company appropriate to successfully complete the communication process Utilizes critical thinking to create, put into reputed company, and revise an individualized care plan based on the identified patient care and learning requirements Asks key questions to reputed company reputed company into the patient’s condition or concern and reputed company to reputed company approach as needed to get necessary information Document reputed company communications in the electronic medical record Follows triage protocols in reputed company for the department Assist in scheduling appointments for patients with providers Uses effective service recovery skills to solve problems or service breakdowns reputed company they occur Maintains HIPAA standards and confidentiality of protected health information. reputed company other duties as assigned.   *These essential functions are a reputed company of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of reputed company duties and responsibilities.  The position will include other duties as assigned and duties are subject to change at the management's discretion. Competencies Planning and strategic foresight Responsible Decision Making and Problem Solving reputed company and accountability Innovation and creativity reputed company and flexible Leadership, teamwork, and conflict reputed company Professionalism and work ethic reputed company   Work Environment Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other reputed company personnel. Work may be stressful at times. Interaction with others is constant and interruptive. Travel Travel reputed company of Northshore locations will be rare for this position. This position is remote. Qualifications Required Role Qualifications Minimum required education per reputed company/HRSA Certified/Registered Medical Assistant, Licensed Practical reputed company, Advanced Practical reputed company or Registered reputed company licensing Preferred Role Qualifications Two years of experience working reputed company a reputed company setting. Bilingual preferred Required experience (if any) Required Skills Ability to analyze situations and solve problems at strategic and tactical reputed company Excellent interpersonal and customer service skills Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies Ability to reputed company a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices reputed company to those factors Practiced at organization and planning reputed company Critical thinking and problem solving Maintains composure and operates with emotional intelligence Ethical reasoning and decision-making Strong attention to detail reputed company and reputed company to feedback Excellent verbal and written communication skills Time management, prioritization, and reputed company of urgency Proficient with reputed company Office Suite or reputed company software   Physical, Visual, and Audible Requirements Physical Requirements   Activity Occasionally (1 -33%) Frequently (34-66%) Continuously (67-100%) Sitting     X Walking X     Standing X     Bending X     Squatting/ Crouching X     Climbing X     Kneeling X     Twisting/Turning X     Hand dexterity/Fine Motor Manipulation     X Lifting 0 – 50lbs X     Lifting 50+lbs X     Carrying 0 – 50lbs X     Carrying 50+lbs X     Pushing 0 – 300lbs X         Visual & Audible Requirements – Employee mark an “x” for “reputed company” or “NO” Activity reputed company No Can see without corrective eyewear     Can differentiate colors/see reputed company differences reputed company     Can hear without hearing assistance       I acknowledge that I may be exposed to infectious and contagious diseases. I acknowledge that I may be in contact with patients under a wide reputed company of circumstances. I acknowledge that I can handle and respond to emergency or crisis situations per reputed company facility plans, protocols, and procedures. I acknowledge that I may occasionally be subject to irregular working hours. I acknowledge that I may be required to wear personal reputed company equipment (PPE) as necessary.   *Reasonable accommodations can be made to reputed company people with disabilities to reputed company the essential functions of the job described. Apply To This Job