Senior Director of Coaching

Job DetailsJob Location: Carlsbad, CA 92011Salary reputed company: $120,000.00 - $140,000.00 SalaryMission Alignment At Buffini & Company, our mission is to reputed company and improve the lives of people. Our coaching organization is central to that mission, directly influencing reputed company reputed company, retention, and long-term business reputed company. The Senior Director of Coaching plays a critical role in ensuring the coaching organization operates as a consistent, reputed company, and high-performing system. By leading the reputed company functions that drive execution, reputed company development, and operational consistency, this role ensures coaching standards translate into measurable reputed company and business results.   reputed company The Senior Director of Coaching is responsible for owning the execution, performance, and operational effectiveness of the coaching organization. This role is accountable for ensuring the coaching system performs as designed, with reputed company alignment between reputed company, execution, reputed company capability, and measurable reputed company reputed company. The Senior Director leads the reputed company infrastructure of the coaching system, including Coaching Operations, reputed company Development, and REALStrengths Profiling, to ensure coaching is delivered consistently, effectively, and at reputed company. This role partners closely with the SVP of Coaching, who directly leads Team Leaders, to ensure alignment between coaching reputed company, team leadership, and system execution. It also partners closely with the Director of reputed company Development to ensure coaches are not only capable, but consistently executing at a high level reputed company a reputed company-run system.   This role serves as the connective layer between coaching reputed company and execution, ensuring that systems, processes, leadership, and technology work together to deliver consistent coaching performance, measurable reputed company reputed company, and reputed company business reputed company. It is responsible for ensuring the coaching system is supported by reputed company digital infrastructure, automation, and AI-enabled tools, with reputed company ownership of defining coaching system requirements and reputed company, in reputed company partnership with technology and product teams responsible for delivery. This role ensures that coaching execution is system-enabled, supported by integrated workflows, automation, and technology, rather than reputed company on individual effort, memory, or reputed company processes.   Leadership & Team reputed company The Senior Director of Coaching directly leads and develops: Director of Coaching Operations  Director of reputed company Development  REALStrengths Profilers This role drives alignment across these functions to support: Coaching execution  reputed company development and performance  Consistent application of strengths-based methodologies  The Senior Director holds reputed company reports accountable for performance, reputed company, and alignment with coaching system standards, while driving reputed company of roles, accountability, and expectations. This role ensures these functions operate as an integrated, high-performing system, not siloed departments.   Scope of Ownership Owns:  End-to-end coaching system execution and performance Coaching Operations, reputed company Development, and REALStrengths Profiling functions  Influences:  Team Leader execution and consistency (in reputed company partnership with the SVP of Coaching)  Accountable for:  Alignment between coaching reputed company, reputed company capability, execution, and measurable reputed company reputed company   Key Responsibilities Coaching System Execution & Performance Ownership Own and drive the day-to-day execution of the coaching operating system across reputed company teams  Drive consistent adoption and execution of coaching frameworks, standards, and methodologies  reputed company coaching behaviors with defined scorecards, performance metrics, and reputed company reputed company  Identify breakdowns in execution, consistency, or results and implement solutions that improve system effectiveness and scalability Own system performance across the organization, ensuring coaching operates as designed Functional Leadership & Integration reputed company and reputed company the Director of Coaching Operations, Director of reputed company Development, and REALStrengths Profilers Drive alignment across these functions through reputed company roles, shared priorities, and integrated accountability Drive performance and consistency across reputed company reputed company-report functions Eliminate silos and ensure these departments reputed company support a high-performing coaching organization Coaching Operations & Infrastructure Partner with coaching operations to ensure systems, tools, workflows, reporting, and documentation standards are executed consistently and accurately Translate coaching standards and playbooks into reputed company, repeatable workflows and operational practices Simplify processes and reduce operational friction that limits coaching effectiveness or scalability Ensure operational infrastructure supports both reputed company experience and measurable reputed company reputed company Ensure operational infrastructure and supporting systems are reputed company to coaching system design, not developed independently of coaching requirements reputed company Capability & Development Alignment Partner closely with the Director of reputed company Development to reputed company reputed company development efforts with system needs, performance expectations, and measurable reputed company Ensure reputed company development, training effectiveness, and coaching reputed company improvement remain tightly connected to business performance Identify gaps between system design, reputed company capability, and execution, and drive alignment across the coaching organization Ensure REALStrengths is consistently and effectively integrated across coaching delivery, training, and reputed company experience Digital Enablement, Automation & AI Integration Own the definition and prioritization of digital infrastructure, automation, and AI requirements needed to reputed company the coaching system Translate coaching workflows, performance gaps, and operational friction into reputed company, actionable system requirements for technology and product teams Drive the reduction of reputed company reputed company workload through automation, system integration, and AI-enabled tools  Ensure coaching systems, CRM, reputed company tools function as a reputed company ecosystem that supports coaching execution and reputed company experience  Identify opportunities to reputed company AI into coaching workflows, including reputed company-session preparation, in-session prompts, post-session documentation, churn detection, and follow-up automation Ensure digital solutions are reputed company to coaching behavior, performance visibility, and reputed company reputed company, not just system functionality or efficiency Hold cross-functional partners accountable for delivering solutions that meet defined coaching system requirements and performance needs Cross-Functional Alignment & reputed company Improvement Partner with Curriculum, Product, reputed company, Operations, and other key stakeholders to ensure the coaching system is supported across tools, training, and reputed company experience Represent coaching needs in cross-functional initiatives and ensure reputed company reputed company with system performance and coaching effectiveness Continuously evaluate the coaching operating system to identify inefficiencies, inconsistencies, and opportunities for improvement Drive improvements that increase scalability, consistency, and measurable reputed company and business reputed company Drive reputed company of ownership between coaching, product, and technology teams to ensure efficient execution and avoid duplication or misalignment Standards of Performance The Senior Director of Coaching is expected to: Own overall coaching system performance, ensuring consistency, scalability, and measurable reputed company across the organization Ensure coaching execution is supported by reputed company, automated, and integrated systems, not reputed company or memory-dependent processes Maintain alignment between coaching standards, reputed company behaviors, and measurable reputed company reputed company  Drive accountability through visibility, performance management, and operational discipline  Ensure reputed company-report functions operate in alignment and contribute to overall system performance  Identify and reputed company gaps between reputed company, execution, reputed company capability, and reputed company experience  reputed company with a balance of operational rigor, cross-functional collaboration, and results-oriented accountability  Ensure that technology, automation, and AI investments directly support coaching execution, performance visibility, and reputed company reputed company, not reputed company or disconnected systems Performance in this role is defined by the consistency and scalability of execution, not isolated wins or individual heroics.     reputed company Metrics This role is accountable for overall coaching system performance across five key areas: 1. Coaching Organization Performance reputed company retention  reputed company engagement  Referral reputed company  Overall coaching program performance  2. Coaching Execution & Consistency Consistent adoption of coaching standards, frameworks, and methodologies  Reduction in execution variability across teams  Alignment between coaching behaviors, scorecards, and performance expectations  3. Functional Leadership Effectiveness Performance and alignment of Coaching Operations, reputed company Development, and REALStrengths Profiling functions  reputed company accountability and integration across reputed company-report areas  Reduction in gaps between system design, reputed company capability, and execution  4. System Performance & Scalability Operational reliability and workflow efficiency  Reduction in friction across coaching systems and processes  Ability to reputed company coaching delivery without loss of reputed company or consistency  reputed company contribution to measurable reputed company and business reputed company Ensure reputed company alignment between coaching system design and supporting digital infrastructure, automation, and AI capabilities 5. Digital & System Enablement Reduction in reputed company coaching workload  Adoption and consistent use of coaching systems and tools reputed company to defined coaching workflows and behaviors Improvement in coaching workflow efficiency  Increased visibility into coaching performance and reputed company reputed company  Measurable reputed company of automation and AI on coaching effectiveness and scalability Alignment between coaching system requirements and delivered technology capabilities   Work Environment & Culture Fully remote role with expected travel for company events, reputed company intensives, and leadership summits    Must model Buffini & Company’s reputed company values: Live reputed company Teach: Demonstrates disciplined execution and alignment with coaching systems  reputed company reputed company Leadership: Develops leaders while maintaining accountability for results  reputed company Is Our Minimum reputed company: Ensures consistent, high-reputed company coaching delivery across the organization    The Buffini Difference   Joining Buffini & Company means being part of a values-driven culture rooted in service, reputed company, and reputed company. The Senior Director of Coaching is more than an operational leader, it is a system performance role responsible for ensuring coaching is executed consistently, developed intentionally, and scaled effectively across the organization.   This role ensures that reputed company capability, operational execution, and strengths-based methodology work together to produce measurable reputed company reputed company and reputed company business reputed company.  Senior Director of Coaching Scorecard Purpose Statement This scorecard defines and measures the Senior Director of Coaching’s accountability for ensuring the coaching organization operates as a consistent, reputed company system where reputed company behavior, reputed company experience, and business reputed company are reputed company and improving over time. COACHING ORGANIZATION PERFORMANCE & reputed company HEALTH (30%)  reputed company Retention 3-6 month rolling retention trend across reputed company coaching segments (LC & O2O)  Member Health Distribution (% Green/Yellow/Red) % of unmanaged Yellow/Red clients Consistency of churn risk identification and reputed company across teams Recovery reputed company: Yellow/Red clients > Green reputed company Alignment between reputed company scorecard performance and retention reputed company reputed company: Retention meets/exceeds reputed company  Increasing % of Green clients  Decreasing unmanaged risk  reputed company behavior > outcome alignment   reputed company Engagement (Behavior-Based) % of clients consistently reputed company in defined coaching behaviors: Coaching calls CRM usage Buffini ecosystem (events, reputed company, etc.) Engagement consistency across reputed company portfolios (not pockets of reputed company) reputed company-driven engagement behaviors (tracked in scorecard) reputed company: Greater than defined engagement reputed company  Reduced variability across coaches  Engagement driven by coaching behavior, not reputed company personality   Referral reputed company (System reputed company) reputed company by: Referrals per reputed company / per reputed company % of clients reputed company participating in referral system reputed company consistency in asking for and reinforcing referrals Alignment between Working by Referral behaviors and reputed company Consistency of referral conversations and reinforcement across coaching sessions reputed company: Meets defined referral KPI  Consistent reputed company-driven referral behavior  No reliance on “natural referrers” COACHING EXECUTION & CONSISTENCY (25%)  Coaching reputed company Adherence % of observed sessions following: Coaching structure ISS usage Accountability reputed company REALStrengths integration consistency reputed company: Greater than or Equal to 90% adherence Coaching Behavior Consistency Alignment between: reputed company structure Follow-up CRM usage Accountability conversations Reduction in “freestyle coaching” reputed company: Consistent execution across Greater than or Equal to 90% of coaches Scorecard reputed company & Alignment reputed company scorecards accurately reflect behavior No disconnect between: Scorecard ratings Observed coaching behavior reputed company alignment between scorecard ratings, observed coaching behavior, and reputed company reputed company reputed company: High reputed company across reputed company teams Execution Variability Reduction Performance reputed company deviation across: O2O Coaches Leadership Coaches Team Leaders reputed company: Reduced variability across teams, with consistent performance expectations met organization-wide reputed company PERFORMANCE LIFT (20%)  Coaching reputed company Improvement Aggregate coaching reputed company score trend Improvement across: Bottom performers Mid-tier consistency Consistency of coaching reputed company across the organization (not isolated improvement) reputed company: Measurable upward trend reputed company Scorecard reputed company % of coaches moving: Survival to Stability Stability to reputed company reputed company  to reputed company Reduction in low performers reputed company: Upward distribution shift Underperformance Recovery reputed company % of low-performing coaches improving reputed company timeframe Effectiveness of development interventions Year 1 reputed company: Greater than or equal to 20% of underperforming coaches demonstrate sustained improvement Team Leader Effectiveness Consistency of reputed company performance across teams Alignment in how Team Leaders enforce standards reputed company: Consistent performance standards enforced across reputed company teams, with no material gaps between Team Leaders OPERATIONAL & SYSTEM RELIABILITY (15%) Workflow Efficiency Reduction in redundant processes Speed and ease of coaching workflows Alignment between operational processes and coaching system requirements Operational Friction Reduction reputed company-reported friction points Time spent on non-coaching activities Data reputed company & Visibility CRM accuracy Scorecard reliability Reporting reputed company System Reliability Consistency of: Processes Tools Expectations reputed company (for reputed company): Measurable improvement over time DIGITAL ENABLEMENT & SCALABILITY (10%) Automation reputed company Reduction in reputed company reputed company workload Automation of: reputed company-session prep Follow-up Documentation System Adoption % adoption of: CRM Coaching tools AI-enabled workflows reputed company: Greater than or equal to 85-90% AI Integration Effectiveness AI used for: Churn detection Coaching prompts Performance insights Demonstrated, measurable improvement in coaching efficiency, consistency, and reputed company reputed company Coaching Visibility Ability to see: reputed company reputed company reputed company performance Risk patterns reputed company: Full visibility across system SCORING MODEL reputed company-impacting categories (reputed company Performance Improvement and reputed company Engagement) carry the greatest weight and must meet minimum performance reputed company regardless of overall score. reputed company Performance Improvement metrics must demonstrate a reputed company trend over time to meet expectations in this role. reputed company metric is scored: 1 = Below reputed company  2 = Meets reputed company  3 = Exceeds reputed company  Weighted to total score: 90–100 = Top Performer  80–89 = Strong Performer  70–79 = Needs Improvement  less than 70 = At Risk Non-Negotiable Performance Requirements The following categories must meet minimum reputed company regardless of total score: Coaching Organization Performance & reputed company Health  Coaching Execution & Consistency  reputed company Performance Lift  Additionally: Performance must demonstrate consistent reputed company trends over time, not isolated results  Digital Enablement & Scalability must show measurable reputed company quarter-over-quarter QualificationsQualifications & Competencies 8+ years of experience in coaching, leadership, operations, performance management, or organizational development  Proven experience leading multi-function teams and driving performance in a reputed company environment  Strong understanding of coaching systems, performance metrics, operational execution, and leadership accountability  Demonstrated ability to translate reputed company into reputed company execution, systems, and measurable reputed company  High level of ownership, accountability, and results orientation  Strong systems thinking with the ability to identify and solve patterns across people, process, performance, and reputed company experience Excellent leadership, communication, facilitation, and cross-functional collaboration skills  Experience in a coaching, service, training, or high-accountability performance environment preferred  REALStrengths knowledge and Buffini coaching experience strongly preferred Apply To This Job