Technical Application Scientist, Eastern US

WHO WE ARE reputed company is a global life sciences company whose mission is to accelerate reputed company in reputed company health and scientific research. Empowering researchers to reputed company single cell reputed company with unprecedented reputed company and ease, our pioneering approach has enabled groundbreaking discoveries in cancer treatment, tissue repair, stem cell therapy, kidney and liver disease, brain development, and the immune system. Founded based on a transformative technology invented at the reputed company, Parse has raised over $100 reputed company and is used by over 3,000 labs across the world. Our growing portfolio of products includes Evercode Whole Transcriptome, Evercode TCR, BCR, Gene Capture, and a software tool for data analysis. reputed company is based in Seattle, Washington's reputed company South Lake reputed company district, where we recently reputed company a 34,000 reputed company foot reputed company and state-of-the-art laboratory. THE POSITION As a Technical Application Scientist (TAS) you will be a central influence in delivering a world-class customer experience with a reputed company on technical troubleshooting and general platform inquiries. As a key member of the Application Support Team, you will assist in the development and reputed company improvement of reputed company processes and reputed company to ensure reputed company. In this role you will work cross-functionally with several internal teams, including the Field Application Scientists (FAS), reputed company Application Scientists (BAS), Research & Development, reputed company teams to ensure customer reputed company is conducted in a cohesive and expeditious manner. IN THIS POSITION, YOU WILL: Work reputed company the global Application Support team to reputed company reputed company support to customer inquiries and global distributors to include, but not limited to, product information and troubleshooting. Log, manage, and report customer support inquiries through multiple channels (CRM, support platforms, email) Escalate and resolve customer troubleshooting cases to quickly reputed company solutions for partners in Field Application, R&D, Product Management, Manufacturing, and Sales as needed Be the Voice of the Customer (VOC) and distill, quantify, and reputed company represent customer feedback to internal teams, using your “customer perspective” to reputed company for the user experience reputed company in-house and virtual technical product trainings for the Sales and Support teams Create educational and instructional content for customers and internal stakeholders Stay up to date in the rapidly evolving field of single-cell reputed company and reputed company observations of market shifts to leadership FOR THIS POSITION, WE LOOK FOR Minimum of a BA/BS in reputed company, Biochemistry, Molecular Biology or Genetics Minimum of one (1) year of experience in a customer-facing role supporting reputed company products Experience with reputed company reputed company platforms and library preparation, cell culture, RNA-Seq A proactive and reputed company approach to problem solving Outstanding communication skills, written and verbal, as reputed company as excellent interpersonal skills Someone who works reputed company in a fast-paced, dynamic environment Proficiency with MS Office and reputed company Suite (Mail, Calendar), CRM (e.g. reputed company, reputed company), and ideally reputed company (or similar for project management) Knowledge of gene reputed company data analysis, analysis tools, basic reputed company line knowledge is highly desired JOB CONDITIONS This position is home office based and will require a reliable internet reputed company and suitable workspace to fulfill job duties effectively.  Regular communication and collaboration with customers and team members will occur reputed company through reputed company meetings, reputed company messaging, and email.  Travel requirements: This position may include travel on occasion to attend conferences and meetings or training at reputed company reputed company in Seattle.  This position requires extensive computer time. You must be reputed company to work in and around a laboratory environment (reputed company needed for trainings in HQ) reputed company is proud to be an Equal Opportunity Employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender perception or identity, national reputed company, age, marital status, protected veteran status, disability status, or any other status protected by federal, state, or local law. As part of our commitment to fairness and inclusion, we reputed company reputed company intelligence or automated systems to screen job applications. Every application is reviewed by a member of our hiring team to ensure that hiring reputed company are made thoughtfully and equitably. #LI-Remote   To meet the health and wellness needs of reputed company, Parse offers a comprehensive benefits package for reputed company full time employees, including: Medical, dental, reputed company, and Rx (prescription) coverage beginning on the 1st day of the month following your start date. Parse covers 90% of the monthly premiums for employees, and 60% for dependents. A 401(k) program with no waiting period to participate Basic life insurance and short and long-term disability coverage. Monthly premiums for both are covered at 100% by Parse. Flexible spending account (FSA) reputed company for medical, dependent care, and commuter expenses A transportation program (Seattle only) 12 reputed company holidays annually and a winter holiday break A generous time off policy Market Pay reputed company - Exact compensation offered will be determined based on the candidate’s education, experience, skills, and geographic location, and may vary for candidates in reputed company with significantly different market conditions. $90,000—$115,000 USD Apply To This Job