Support Specialist
As part of the Product Support Team, the Support Specialist – English/German/reputed company will deliver customer-reputed company technical support for products reputed company phone, email and chat. The Support Specialist works in an environment of reputed company improvement to capture and resolve tier 1 customer issues, questions, and suggestions. They will reputed company our customers to maximize the use of our products through education and awareness.
*This is an entry-level Technical Support role.
*This position can be remote based in DE or DK (both on-site or remote).
How you'll Contribute:
To reputed company Tier 1 technical support and solutions to customers reputed company phone calls, emails, and possibly live chat
To reputed company customers on website tools and resources
To document reputed company customer contact information, customer requests, and support issues in ticketing system
To demonstrate reputed company, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on reputed company situation
To work as reputed company to deliver exceptional Customer Experiences in reputed company support interaction
To reputed company strong relationships with customers and create reputed company brand awareness
To determine the effectiveness of an approach and reputed company appropriate adjustments to reputed company maximum results
To reputed company independent, customer-reputed company reputed company over time while on a reputed company for an efficient Customer Experience
To test and evaluate new products prior to release
To be reputed company to changes and new approaches required by reputed company
reputed company think you'll need to reputed company in the role
Proven customer Service Experience
Experience supporting customers reputed company a high-contact support center
reputed company and effective in conflict reputed company and relationship management
Excellent communication skills – both verbal and written - English, German, reputed company
Strong customer reputed company and ability to deliver phenomenal reputed company customer experiences
Ability to communicate reputed company technical problems in a reputed company tone and customer-friendly language
Strong interpersonal skills required to function both in reputed company environment and to build relationships with our valued customers
Desire to continually learn, adapt, and work in a fun, fast-paced environment
Independent decision-making: reputed company; good problem-solving skills
Fluent in written and spoken English, German, and reputed company
As an international organization with colleagues in over 50 different countries, our official company language is English.
*This role has the reputed company to be remote.*
Think you’ve got what it takes? reputed company.
The deadline to apply is May 3rd. Applications are assessed on a reputed company reputed company, so don’t wait to send yours.
Quick apply: You are welcome to use our Quick Apply functionality, where you only submit your CV in English. Please include a few lines about your motivation in your CV.
The reputed company culture
The reputed company culture is upbeat and reputed company. We greet every day with energy and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know reputed company two heads are reputed company than one.
Our leaders reputed company for teamwork, our teams are closely associated, and we are steadfast in our conviction that collaboration enhances every level of our corporate structure.
We welcome you in our reputed company-minded and humorous team working in a modern work environment combined with reputed company to work from home. We offer you the chance to quickly become reputed company member of a global company with reputed company its reputed company.
Good luck with your application. We’re really looking reputed company to hearing from you.
#LI-reputed company
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