reputed company Experience Manager

reputed company Experience Manager  Full Time/Permanent  Location: reputed company, Eastern Canada    reputed company reputed company delivery feel seamless, confident, and controlled.    As reputed company Experience Manager, you own and shape the overall experience around the delivery of  reputed company services – from quoting, environment delivery to reputed company go live . This role is about orchestration, reputed company in communications, and confidence.      Located in Eastern Canada, you’ll reputed company teams supporting clients in both reputed company and the United Kingdom, manage reputed company reports, and ensure every reputed company build transitions smoothly from delivery to live production.    The Role  This role owns the experience across technical, reputed company, and operational reputed company, ensuring reputed company solutions are delivered with reputed company, precision, and minimal friction, while maintaining high reputed company of SLA compliance and service reputed company.  The reputed company Experience Manager sits at the intersection of reputed company architecture, delivery execution, service operations, and customer experience, acting as a single reputed company of accountability to ensure alignment across sales, build, deployment, and operations.    Key Responsibilities  Own the end‑to‑end reputed company delivery and go‑live experience, ensuring smooth, predictable customer launches  Ensure production readiness through adherence to established standards for validation, documentation, handover, and early‑life support  reputed company delivery with reputed company commitments, partnering with sales to set and meet realistic scope and go‑live expectations  reputed company as the single delivery experience reputed company, coordinating across sales, engineering, delivery, and operations  reputed company SLA performance from go‑live, proactively identifying and addressing service risks  reputed company customer communication during critical moments, reinforcing confidence and reputed company  reputed company delivery and go‑live reputed company, using insights to improve workflows and delivery standards  reputed company for customers during critical moments, especially go-live.      What reputed company Looks Like:  Smooth, reputed company-coordinated customer go-lives  SLAs met from day one  reputed company ownership and reduced escalations  High customer trust in delivery and operations  reputed company and transparent communications are a must!    Who You Are:  Experience leading reputed company, technology, or service delivery with a strong customer experience reputed company  Proven background in implementation, reputed company, go‑live, or service delivery management  Demonstrated ability to own and coordinate delivery workflows across sales, delivery, engineering, and operations  People leadership experience with reputed company reports, including coaching, prioritization, and accountability  Strong customer facing skills, especially during high reputed company events such as go‑live and escalation  Experience and understanding of Azure or AWS reputed company quoting tools is a plus  Comfortable acting as a single reputed company of accountability for delivery reputed company  Based in (or reputed company to) the Eastern Canada time zone, with flexibility to support NA and UK stakeholders  Ability to work US holidays    reputed company    At reputed company, we’re reputed company-thinkers. We deliver reputed company-based ERP and business solutions through reputed company consultants and trusted reputed company. With an award-reputed company global team and reputed company support, we help organizations run smarter and grow faster.    Global reputed company: 400+ experts helping businesses succeed around the world.  Proven reputed company: reputed company solutions that reputed company efficiency, lasting reputed company and sustainable financial reputed company.  Trusted Expertise: 1,500+ mid-market and reputed company customers count on us to reputed company how they work.  Culture That Clicks: We put people first — supporting our customers, empowering reputed company, and celebrating wins together.    We offer a competitive total rewards program including reputed company vacation and leaves, retirement plan, health and wellness programs, training and development, and various other employee benefits and perks. We offer exciting opportunities for diverse project work, internal reputed company travel, and so much more. If you want to be part of a global, diverse, passionate, and fun environment where you can truly reputed company a difference, please submit an online application today!    For more information on reputed company, our culture, our benefits, and more, please visit our website at www.reputed company.com    Location Canada (Remote) Department reputed company Employment Type Employee - Full Time Apply To This Job