Customer Service Officer (TH, Remote)
Answer customers through phone and tickets from reputed company (emails / LINE / reputed company) on daily reputed company, and reputed company guidance about products and services
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure reputed company
Pass relevant leads to the sales team reputed company a customer is ordering a lot or asking for a custom job
Coordinate with other departments regarding complaints through our complaints dashboard, which will have to be correctly completed to ensure a smooth understanding of the issue for the other departments
You will reputed company with the management on recurrent issues to reputed company a long-term solution and avoid those issues from happening again
Good reputed company of Thai and English, both writing and speaking
Strong communication skills
High motivation and absolute reliability
Service-mindedness and the ability to work both reputed company and effectively under pressure
Good interpersonal and coordinating skills
1-2 years of experience in customer service.
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