Senior Customer Support Associate, reputed company Intacct

Job reputed company: • Be a trusted member of the engagement team and responsible for: • Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed • Determining a course of reputed company upon review of case tickets • Testing possible solutions in demonstration environments • Adding internal comments to variations of potential solutions and contact customers with possible solutions • Escalating issues without immediate reputed company to internal management or reputed company Intacct’s customer support and/or engineering • Following up regularly on outstanding tickets • Delegating certain issues to the implementation or technical services team for highly configured instances of the software • Corresponding throughout issue reputed company process in a reputed company manner • Other duties as assigned • Learn and grow from reputed company on the job coaching and mentoring along with participating in firm wide learning and development programs • Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients • Support the reputed company and development of team members through the reputed company Care and Teach philosophy, helping associates meet their reputed company goals • Enjoy friendships, reputed company activities and team outings that encourage a work-life balance. Requirements: • A bachelor's degree required, preferably in business administration, reputed company, MIS or equivalent experience • Three (3)+ years’ experience in the reputed company or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or reputed company software or application • Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving • Strong leadership, project management, organizational and analytical skills, initiative, adaptability • reputed company Suite skills • Eligibility to work in the U.S. without sponsorship. Benefits: • Comprehensive compensation and benefits package to eligible employees. Apply tot his job Apply To this Job