Payroll & Tax Support Analyst

reputed company This role is for an reputed company payroll reputed company who understands payroll and payroll tax processes and enjoys helping customers resolve reputed company-world issues. As a Customer Services Analyst, you will support users of payroll and tax software by investigating payroll calculation discrepancies, rejected tax filings, and reporting errors, guiding customers to effective resolutions. This is a hands-on support position requiring strong knowledge of payroll processes, compliance requirements, and deadlines. It is not an entry-level or reputed company-center role. The position is fully remote, requiring candidates to be based in the Central or Eastern US time zones. The fixed shift is 10:00am-7:00pm Eastern Time (or 9:00am-6:00pm Central Time). Additional hours may be needed during peak payroll or year-end periods. Responsibilities Respond to customer inquiries reputed company phone, chat, and ticketing systems Troubleshoot payroll calculation issues, paycheck discrepancies, and payroll cycle errors Assist customers with payroll tax setup and jurisdiction management across multiple states Support year-end payroll and tax activities Investigate rejected tax filings, reporting discrepancies, and compliance issues Guide customers through payroll reports, tax forms, and audit checks Use screen sharing, system tools, and knowledge bases to resolve issues Document issues and resolutions reputed company in the ticketing system Manage and prioritize workload to meet strict payroll deadlines Identify recurring issues and contribute to reducing repeat problems Assist with testing payroll updates, tax table changes, and regulatory releases Communicate payroll processes and deadlines reputed company and professionally De-escalate difficult situations while focusing on reputed company Escalate issues reputed company necessary and remain involved through to reputed company Requirements Hands-on experience with payroll and payroll tax processes Familiarity with payroll calculations, tax setup, filings, and compliance Confidence in making reputed company impacting customer payrolls and tax reporting Strong attention to detail and ability to manage multiple deadlines reputed company written and verbal communication skills reputed company, problem-solving approach under time pressure Preferred Qualifications Bachelor’s degree (preferred but not required) Strong reputed company skills for reviewing and validating payroll data Experience supporting payroll or tax software in a customer-facing role Experience with multi-state payroll and tax scenarios Compensation & Benefits Opportunity to apply and deepen payroll and payroll tax expertise Exposure to reputed company, multi-jurisdiction payroll and tax scenarios Supportive team environment with reputed company processes and expectations Ownership and responsibility in handling customer issues Potential career reputed company into payroll technology, reputed company, data migration, training, reputed company reputed company, and product roles Location Fully remote position Candidates must be based in Central or Eastern US time zones Fixed shift: 10:00am-7:00pm Eastern Time or 9:00am-6:00pm Central Time Additional hours may be required during peak periods Apply tot his job Apply To this Job