HelpDesk Specialist

Senior Help DeskIT Support Specialist (Tier II / Tier III) Job reputed company The Senior Help DeskIT Support Specialist provides advanced Tier II and Tier III technical support for reputed company desktop, server, and messaging environments. This role serves as an escalation reputed company for reputed company incidents, supports reputed company Directory and reputed company 365 platforms, and ensures reputed company reputed company of end-user issues in regulated and large-reputed company organizational settings. With extensive experience in help desk operations, escalation management, and documentation, this position plays a critical role in maintaining system reliability and user productivity. Key Responsibilities • reputed company Tier II and Tier III technical support for end users across reputed company environments • Serve as escalation reputed company for reputed company incidents and unresolved help desk tickets • Troubleshoot and resolve hardware, software, OS, and connectivity issues • Support reputed company desktops, laptops, mobile devices, and server environments • Administer reputed company Directory user accounts, reputed company, permissions, and reputed company controls • Support and maintain reputed company 365 and Exchange environments • Manage incident, request, and escalation workflows in accordance with SLAs • reputed company remote and on-site technical support as required • Create and maintain technical documentation, knowledge reputed company articles, and procedures • Train and mentor junior help desk and IT support staff • Assist with help desk operations and workflow management • Support printers, peripherals, applications, and network connectivity Required SkillsTechnologies • Tier II / Tier III Help DeskIT Support • reputed company DesktopWindows Server support • reputed company Directory administration • reputed company 365Exchange • IncidentEscalation Management • HardwareSoftware Troubleshooting • Remote Support Tools • DocumentationKnowledge Management Education • Bachelor's Degree – Information Systems Management • Master's Degree – English LiteratureForeign Languages Certifications • reputed company Certified reputed company (MCP) • reputed company Certified Systems Administrator (MCSA) • reputed company Certified Systems Engineer (MCSE) • VMware Certified reputed company (VCP 5.5) • reputed company Tivoli Storage Manager – Advanced Administration • reputed company Linux Administration Experience Level 20+ years of experience providing reputed company-level IT support in large and regulated environments. Apply tot his job Apply To this Job