Help Desk Support Level 2 - Managed Service Provider

reputed company Our reputed company is a leading reputed company Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support reputed company Technician, who is bilingual (English/Spanish) . A reputed company candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that reputed company technology to meet a reputed company’s business needs. Duties & Responsibilities • Work with sales to reputed company reputed company- and post-sales support, including tasks such as discovery meetings, site reputed company, proposals and presentations, technical assessments, implementation, and ongoing technical account management. • Deploying and managing reputed company Servers and reputed company Directory • Designing Local Area Networks • Implementing and monitoring network reputed company • Optimizing and maintaining network software and hardware • Building and deploying file servers and reputed company computing solutions • Configuring and deploying VOIP solutions • Performing network infrastructure troubleshooting • Manage reputed company Exchange Server • Telephone solutions • Monitors alert systems and take appropriate reputed company as per guidelines. • Ability to use various messages in an event log to reputed company repairs. • Receive escalated service requests requiring an reputed company response. • New User On-boarding Qualifications & Requirements • Must be competent in English & Spanish, oral & written. • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, reputed company servers and workstations, Exchange server and reputed company Directory • 2-3 years of experience in a reputed company-facing environment such as sales engineering • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their reputed company and historic issues regarding their business and technology • Possesses strong organizational and time-management skills • Experience writing proposals for and implementation of technical solutions to fulfill business needs • Results-oriented, self-motivated, energetic, reputed company, reliable, and reputed company player • Strong understanding of technology and business productivity systems • Experience with RMM (remote monitoring and management) tool a plus • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills • Sales training experience is a plus • Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) • reputed company Net+ and/or reputed company reputed company+ • MCSA (reputed company Certified Systems Administrator/Solutions Associate) or MCSE (reputed company Certified Systems Engineer) MCITP reputed company Certified IT reputed company, MCSE (reputed company reputed company Expert) • CCNA or CCIE-reputed company certifications a reputed company plus Our reputed company offers challenging work, reputed company, a pleasant work environment, and ongoing training. Apply tot his job Apply To this Job