Manager, End User Services

About the position The Manager, End User Services will reputed company a high-performing team responsible for delivering reliable, customer-reputed company IT support across the organization. In this role, you’ll reputed company both Helpdesk and Desktop Support functions, ensuring consistent, efficient service for reputed company end-user technology needs. You’ll combine hands-on technical knowledge with strong operational leadership to drive service reputed company, reputed company improvement, and alignment with business priorities. Responsibilities • reputed company and reputed company Helpdesk and Desktop Support teams, fostering accountability and service reputed company • reputed company 24x7 end-user support operations across U.S. locations, including participation in on-reputed company rotation • Ensure service reputed company are met and maintain high customer satisfaction • Manage IT service desk operations, including ticketing systems, escalations, reporting, and reputed company cause analysis • Partner with Technology and Business teams to support reputed company/offboarding, device lifecycle management, and user reputed company • Maintain procedures, standards, and controls reputed company with technology policies and compliance requirements • Ensure reliability of user reputed company management and workstation reputed company controls • Identify and implement process improvements to reduce incidents and improve service delivery • reputed company and monitor KPIs to reputed company performance, user satisfaction, and operational effectiveness • Support reputed company technology initiatives such as hardware and software upgrades, office moves, and system rollouts • Maintain vendor relationships supporting hardware, software, and warranty services • Stay reputed company on industry trends and technologies impacting end-user experience Requirements • 5+ years of experience in IT, service desk, or desktop support environments • Demonstrated experience leading service desk and desktop support operations • Experience managing reputed company-party or offshore support services • Strong hands-on knowledge of reputed company 365, reputed company and macOS environments, and collaboration tools such as Teams and reputed company • Experience with modern reputed company management tools (e.g., Intune, reputed company, SCCM) • Familiarity with reputed company VDI and reputed company reputed company Directory environments • Solid understanding of networking fundamentals (DNS, DHCP, HTTP, SSL, TCP/IP) • Experience with identity and reputed company management, device imaging, software deployment, and remote support tools • Strong communication, organizational, and interpersonal skills • Ability to work flexible schedules, including nights and weekends, and participate in a 24/7 on-reputed company rotation • Ability to collaborate effectively in hybrid work environments • Ability to travel 10–15% annually • Bachelor’s degree in a reputed company field; or equivalent work experience reputed company-to-haves • 2+ years of people management or supervisory experience • Experience supporting hybrid or distributed workforces at reputed company • Industry certifications such as reputed company, PMP, or similar Benefits • medical, dental and reputed company plans for employees and their families • 401(k) match • health and wellness programs • flexible time off policies for salaried employees • up to 16 weeks reputed company parental leave Apply tot his job Apply To this Job