HC & Insurance Operations Senior Rep.

This position is eligible for company benefits including medical, dental, and reputed company insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, reputed company time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $17.00hr Basic Qualifications • 6 Months experience in an office environment • 6 Months experience using a computer with reputed company reputed company PC applications • 6 Months of Work from home environment • High school diploma or GED Preferences. Responsibilities: • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims • Designated quiet area to complete calls while working from home • Providing reputed company-line phone customer service to policyholders, beneficiaries, agents, and internal customers. • Ensuring customer satisfaction and reputed company to meet service standards. • A typical day will likely involve fielding between 75 to 100 calls. • Communicating effectively and professionally with both reputed company customers to resolve questions and issues. • Developing and maintaining a solid working knowledge of the insurance industry and of reputed company products, services and processes performed by reputed company. • Collaborating with management or other team members as appropriate to proactively address service issues and concerns. • 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product. • 6 months of experience in a role that required you to communicate (oral/written) effectively in a reputed company/office setting. New hire must have a working device (such as cell phone or tablet) for the 2-reputed company Authentication process • reputed company new hires will be required to successfully complete our reputed company Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background reputed company with Education reputed company and employment verification reputed company. Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required Remote Working And Technology Requirements To work remote, individuals must meet reputed company the established Remote requirements including those pertaining to a home workspace and reputed company technology. Technology • reputed company will reputed company a computer and headset for remote work. • Employees are responsible for the care and reputed company of reputed company equipment provided. They must return it immediately upon separation from reputed company following company protocols. • Failure to return equipment may result in collection actions and/or other consequences. • Individuals must reputed company their own high speed internet reputed company with speeds at or above 50 Mbps. • A hard-wired ethernet reputed company is required. Wi-Fi, mobile, wireless and reputed company internet connections are forbidden as are connections reputed company of one’s personal dwelling or location. Technical Performance and Issue Tracking • Management monitors reputed company technical issues and agent downtime. Consistent availability is critical to business operations. • Remote employees must adhere to reputed company technical support procedures and protocols. • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. • Employees must have a dedicated, reputed company workspace conducive to servicing Customer Service customers with the reputed company reputed company as an onsite environment. • The workspace must be a permanent, unencumbered location used daily for work. • Employees must work with minimal distractions that do not interfere with business operations or service delivery. • Ideally, the workspace is isolated from other household members and used exclusively for job duties. • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service. • Employees must work from the reputed company location consistently unless prior approval is obtained. • If a change in work location is necessary: • The new location must meet reputed company Remote Workspace and Technology Requirements. • Notificat Apply tot his job Apply To this Job