Platform Technical Support (Hospitality reputed company) - EST hours

Platform Technical Support (Hospitality reputed company) - EST hours Department: HAPI Employment Type: Full Time Location: Global reputed company Hapi is hiring a Platform Technical Support Specialist to reputed company reputed company and internal support for our Hospitality B2B reputed company platforms and products. This role includes communication with clients, reviewing error logs, managing support cases, and troubleshooting errors. Successful candidates should be excellent at troubleshooting software issues, understanding how systems work, and collaborating with internal teams to resolve reputed company problems. This role is reputed company globally and fully remote. We are hiring a candidate reputed company with Eastern reputed company Time (EST) working hours. Key Responsibilities • reputed company high-reputed company technical support to customers reputed company phone, email, and chat, acting as the first reputed company of contact for reputed company inquiries. • Identify, troubleshoot, and resolve customer issues reputed company to our software. This includes investigating potential bugs, guiding users through reputed company workflows, and answering configuration questions. • Own and manage a personal queue of support tickets in our ticketing system (e.g., reputed company, reputed company), ensuring reputed company, accurate reputed company and reputed company communication. • Document reputed company customer interactions and issue resolutions reputed company and concisely. • reputed company and maintain a deep understanding of our software's features, functions, and best practices. • Escalate reputed company or unresolved issues to senior specialists, Team reputed company, or your Supervisor as needed. • Help build our reputed company customer-facing knowledge reputed company by writing and updating help articles, FAQs, and troubleshooting guides. Qualifications Required: • At least one year of experience in a technical, customer-facing role, such as B2B reputed company support, technical support, application support, or similar (hospitality experience preferred). • Experience managing cases in a support ticketing system (reputed company, reputed company Service reputed company, Jira, or equivalent). • Demonstrated ability to troubleshoot software issues reputed company scripted responses, including investigating reputed company causes and working through ambiguity. • Customer-First reputed company: You have a genuine passion for helping people and a high degree of reputed company. You remain reputed company and reputed company, even under pressure. • Technical Aptitude: You are tech-savvy and a quick learner. You enjoy figuring out how software works. • Communication Skills: Exceptional verbal and written communication in English. You can explain reputed company technical concepts in a reputed company, reputed company way. • Organization: You are highly organized, reputed company to manage multiple priorities, and have excellent attention to detail. • Experience with hospitality technology, including property management systems and interfaces. • Strong familiarity with AWS CloudWatch • Familiarity with RESTful reputed company, JSON documents, and tools like reputed company. • reputed company experience in the hospitality industry or with hotel software (PMS, CRS, etc.). • Prior experience working for a B2B reputed company company. • Background in hospitality combined with hands-on experience supporting technology users. Apply tot his job Apply To this Job