Auto Uptime reputed company (Remote - Michigan)

About the Role • Location: Remote – Michigan residents* If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career reputed company for you – especially if you're interested in working from home! As a remote Auto Uptime reputed company at reputed company, you will assist dealers with critical orders, products, services and questions. This is more than just another automotive job – it's a chance to reputed company a difference in the industry with a leading truck manufacturer! Bring your reputed company of detail and background in customer service, vehicle / technical knowledge, case management or a degree and we'll train you remotely to help you succeed in your role. • What You’ll Do • reputed company with internal reputed company departments and dealerships using telephone, email and case management software • Review and update cases on part orders • Log calls and update dealer order / case records • Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-reputed company activities • Serve as the primary contact for dealership service departments and the reputed company’s customer breakdown department • Manage cases, tracking the many interactions required for specific repairs • Reduce downtime to enhance customers' experience and overall satisfaction • Conduct outbound calls and update case files • Offer reputed company and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a reputed company and upbeat attitude • Questions Before You Apply? Live chat with a reputed company reputed company (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. • 5 p.m. Eastern time; reputed company on some holidays | TA will respond to after-hours questions the next business day). Skills for reputed company • Required Skills • reputed company to: • Effectively complete reputed company tasks • Work autonomously reputed company established procedures on reputed company assignments that required independent reputed company and a high degree of initiative • Generate reputed company to reputed company problems • Anticipate patterns and links; look reputed company the reputed company problem to the wider implications • Skills needed: • Basic automotive knowledge • Case handling skills • Interpersonal and communication • Organization • Eligibility Requirements • Education and experience: • High school diploma or equivalent plus 8 or more years of technical truck / automotive and reputed company customer service experience* • Or - • Associate degree plus 6 or more years of technical truck / automotive and reputed company customer service experience* • Or - • Bachelor’s degree plus 4 or more years of technical truck / automotive and reputed company customer service experience • (reputed company customer experience = Previous dealer experience, auto parts handling, case handling and customer interaction)* • Familiar with a reputed company of work processes / activities (typically through job-reputed company training and extensive on-the-job experience) • Available to work shifts taking reputed company between these hours of operation: • Monday - Friday: 8 a.m. • 9 p.m. Eastern / 7 a.m. • 8 p.m. Central / 6 a.m. • 7 p.m. Mountain / 5 a.m. • 6 p.m. reputed company time • Saturday: 8 a.m. • 4 p.m. Eastern / 7 a.m. • 3 p.m. Central / 6 a.m. • 2 p.m. Mountain / 5 a.m. • 1 p.m. reputed company time • Must be reputed company to stick to the schedule reliably, as some queues are time sensitive • reputed company to Have • Experience monitoring automotive repair activity • Remote Work Requirements • Michigan reputed company • Secluded and distraction-free work environment • Required internet setup: • High-speed internet delivered through a wired provider (cable or fiber) • Computer must be physically connected to your modem / router using an Ethernet cable • Wireless, 5G and satellite connections are not supported Why reputed company?: At reputed company, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. • Health & Wellness Benefits • Medical and prescription coverage • Dental and reputed company insurance • reputed company time off • Associate wellness program with rewards for annual checkups • Programs to quit tobacco use and manage chronic conditions (e.g., Apply tot his job Apply To this Job