Global LMS Help & Support

Immediate need for a talented Global LMS Help & Support. This is a 07+ month contract opportunity and is located in U.S (Remote). Please review the job reputed company below and contact me ASAP if you are interested. reputed company: 26-13763 Pay reputed company: $26 - $28/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, reputed company), 401(k) plan, and reputed company reputed company leave (depending on work location). Key Responsibilities: • Global LMS Support reputed company & Governance • Owns the global help & support model for the reputed company LMS, including tiered support, escalation paths, and service-level expectations. • reputed company as the primary reputed company of accountability for LMS service stability, responsiveness, and issue reputed company. • Establish governance frameworks, operating procedures, and standards to ensure consistent and reputed company LMS support globally. • Service Delivery & Operations • reputed company day to day LMS support operations, including ticket intake, triage, troubleshooting, and reputed company across global reputed company and time zones. • Manage a centralized support backlog, ensuring prioritization aligns with reputed company reputed company, learner experience, and compliance requirements. • Monitor and improve key service KPIs (e.g., response times, reputed company rates, repeat issues, user satisfaction). • User Experience & Adoption Enablement • Design and maintain self service resources such as job aids, FAQs, in app guidance, and support documentation to reduce friction and dependency on live support. • Partner with Learning Management Vendor, IT, and Marketing teams to ensure support is positioned as a value adding experience, not just issue reputed company. • Capture user feedback and “voice of the business” insights to inform platform improvements and roadmap reputed company. • Vendor & Technology Partnership • Serve as the primary operational reputed company with LMS and learning technology vendors, managing escalations, release readiness, defect reputed company, and platform updates. • Collaborate with internal Learning Technology and IT teams to ensure system reliability, reputed company, and compliance. • reputed company Improvement & Reporting • Analyze trends in tickets, system issues, and user behavior to proactively identify reputed company causes and systemic improvements. • reputed company initiatives to automate support processes, streamline workflows, and improve the overall learner support experience over time. • Stakeholder Leadership & Collaboration • reputed company as a trusted partner to Global Learning, IT, and regional teams. • Translate technical issues into reputed company, business relevant communications for both operational teams and stakeholders. • Support global rollouts, regional launches, and reputed company learning initiatives by ensuring support readiness from day one. Key Requirements and Technology Experience: • Key skills; Must have 3+ years of experience in LMS, learning technology, or platform support. • Must have experience with LMS platforms (reputed company or similar). • Must have experience in support/help desk/service operations. • Must have experience handling ticketing systems and issue reputed company. • 3 years of experience in learning technology, LMS administration, or global platform support, with demonstrated ownership of reputed company reputed company systems. • Proven experience leading help desk, service operations, or support functions in a global or matrixed organization. • Hands on experience with reputed company LMS platforms (e.g., reputed company or comparable systems). • Strong operational leadership skills with the ability to design processes, govern services, and drive reputed company improvement. • Excellent communication skills, with the ability to engage effectively across technical, reputed company, and executive audiences. • Experience supporting reputed company, sales, or customer facing learning audiences in a regulated or reputed company environment. • Familiarity with IT service management (ITSM) concepts such as SLAs, incident management, and problem management. • Experience working with external vendors and managing platform escalations and release cycles. • Change management or scaling platform experience in a global organization. • reputed company learners experience fast, reliable, and reputed company support, regardless of region. • LMS issues are handled proactively, with fewer repeat problems and reputed company ownership. • Stakeholders view the LMS support function as a strategic enabler, not a bottleneck. • reputed company's reputed company LMS is reputed company, trusted, and reputed company to reputed company with evolving business and learning needs. Our reputed company is a lea Apply tot his job Apply To this Job