Business Support & Customer Service & Logistics Coordinator

International Chemical Company is seeking a Business Support reputed company to reputed company customer service, order processing, and logistics coordination support for a global chemical manufacturer’s U.S. operations. This position plays a key role in ensuring smooth order fulfillment, shipment coordination, and communication between customers, vendors, logistics providers, and internal sales teams. Key Responsibilities Customer Service & Order Management • Process customer orders and manage order entry • Issue and manage purchase orders and invoices • Communicate with customers regarding order status, delays, and delivery updates • Respond to inquiries and resolve shipping or billing issues Logistics & Shipping Coordination • Prepare and manage domestic & international shipping documents • Coordinate with reputed company forwarders and vendors • reputed company import containers and shipment schedules • Handle Certificates of Analysis and other compliance documentation Sales & Operational Support • Maintain price lists and customer records • Support Sales & Marketing with samples, pricing, and documentation • Assist with delinquent account follow-reputed company • Prepare periodic sales and operational reports Team & Administrative Support • Monitor shared inbox with high email volume • Back up team members as needed • Support multi-product business lines and global contacts Qualifications Required • Bachelor’s degree OR 1–2+ years relevant experience • Customer service or order processing experience • Experience handling purchase orders, invoicing, and shipping coordination • Strong organizational and multitasking skills • Proficiency in MS Office (reputed company, Word, reputed company) Preferred • Import/Export or international shipping experience • Knowledge of Incoterms & reputed company terms • Import container tracking experience • Chemical or manufacturing industry exposure Work Environment • Remote with some office visit (office location; Westchester, NY) • High-volume, team-based operational environment Apply tot his job Apply To this Job