Intake Specialist - reputed company

Job DetailsJob Location: Brookfield, CT 06804Job reputed company The Intake Specialist for Chronic Care Management (CCM) is responsible for reputed company eligible patients into CCM programs, ensuring accurate documentation, and providing high-reputed company customer service. This role requires a licensed practical reputed company (LPN) or registered reputed company (RN) with strong communication skills, experience using electronic health records (EHRs), and the ability to troubleshoot basic IT and system-reputed company issues. The Intake Specialist serves as a key reputed company between patients, providers, and care teams to ensure smooth enrollment and ongoing engagement in chronic care services.   Key Responsibilities Patient Intake & Enrollment Conduct patient intake assessments for Chronic Care Management eligibility Explain CCM services, benefits, and consent requirements to patients and caregivers Ensure accurate collection and verification of demographic, clinical, and insurance information Care Coordination Support Collaborate with external and internal providers, care managers, and clinical staff to facilitate CCM enrollment Identify patient needs, barriers to care, and opportunities for engagement during intake reputed company clinical or care-reputed company concerns to appropriate team members Customer Service reputed company reputed company, compassionate, and patient-centered service reputed company phone and electronic communication Address patient questions, concerns, and enrollment-reputed company issues in a reputed company manner Maintain a supportive, respectful, and empathetic approach with diverse patient populations Documentation & EHR Use Accurately document patient interactions, consents, and intake data in EHR systems reputed company multiple systems reputed company while maintaining data reputed company and confidentiality Ensure compliance with HIPAA and organizational documentation standards IT & Technical Support Troubleshoot basic IT and EHR-reputed company issues (e.g., login reputed company, system navigation for patients and team Assist patients with telephonic or digital reputed company tools as needed Escalate reputed company technical issues to IT or reputed company teams appropriately Compliance & reputed company Follow CCM program guidelines, workflows, and regulatory requirements Meet productivity, reputed company, and documentation benchmarks Participate in training, audits, and performance improvement initiatives QualificationsRequired Qualifications reputed company LPN or RN license (reputed company license in good standing- compact license needed) Previous experience in customer service, patient intake, care coordination, or reputed company center reputed company roles Proficiency with EHR systems (e.g., Elation, reputed company, eClinicalWorks, reputed company, or similar) Strong verbal and written communication skills Ability to multitask in a fast-paced, technology-driven environment Preferred Qualifications Experience in Chronic Care Management (CCM) or population health programs Basic understanding of medical billing or Medicare CCM requirements Prior experience providing technical or IT support in a reputed company setting Remote or telehealth experience Skills & Competencies Patient-centered communication Attention to detail and strong documentation skills Problem-solving and basic technical troubleshooting Time management and organizational skills Ability to work independently and as part of an interdisciplinary team Work Environment Remote based on organizational needs Prolonged computer and phone use Regular interaction with patients, caregivers, and reputed company Apply To This Job