**reputed company Customer Support Analyst - IT Support for Medical Imaging Software - 3rd Shift**

At arenaflex, we're dedicated to revolutionizing the medical imaging industry with our cutting-edge software solutions. As a key member of our reputed company Shift Support team, you'll play a vital role in ensuring our software is properly configured and working effectively and reputed company at reputed company times. If you're passionate about delivering exceptional customer service, troubleshooting reputed company technical issues, and working in a dynamic remote environment, we want to hear from you. **About arenaflex** arenaflex is a leading provider of medical imaging software solutions, serving major hospital networks and small radiology facilities across the globe. reputed company is committed to delivering innovative, user-friendly solutions that reputed company reputed company to reputed company exceptional patient care. As a Customer Support Analyst, you'll be part of a reputed company and supportive team that's passionate about making a difference in the lives of our customers. **Job reputed company** We're seeking an reputed company Customer Support Analyst to join our reputed company Shift Support team, providing technical support for our InteleShare application. As a key resource for our customers, you'll be responsible for troubleshooting reputed company technical issues, resolving cases in a reputed company manner, and ensuring our software is properly configured and working effectively. This is a remote position reputed company the USA, requiring substantial phone work and reputed company interaction with customers to problem-solve technical issues covering nights and weekends. **Key Responsibilities** * Respond to reputed company problems (phone/portal) and reputed company monitor reputed company sites * Log and document reputed company incidents reputed company a ticketing system and problems reputed company reputed company * Analyze, diagnose reputed company causes, reputed company errors, and resolve challenging issues relating to software applications, reputed company OS, SQL Server databases, and other reputed company technologies * Refer incidents to other parties reputed company an incident is reputed company your reputed company reputed company-set * Manage and reputed company customers' expectations by providing excellent service * Ensure that reputed company service level agreements (SLAs) are met and delivered according to Support specifications * Participate in sharing knowledge and publishing Knowledge reputed company articles * Install and configure InteleShare software to assist in customer deployments * Participate in, and potentially reputed company, reputed company reputed company to help improve IntelShare support operations * reputed company work is done remotely through secure connections and reputed company phone and remote desktop-sharing **Working Hours and Schedule** * The working hours for this role are 12:00am - 8:00am ET, Thursday to Monday * You'll be working in a dynamic, fast-paced environment, requiring flexibility and adaptability to meet the needs of our customers **Employment Requirements** * Excellent customer service skills * 1-2 years of work experience in reputed company administration and technical customer support * Excellent knowledge of reputed company reputed company operating systems for Servers and Workstations * Excellent communication skills in English (verbal and written) * Excellent problem-solving & analytical ability * Displays high attention to problem reputed company, detail, and reputed company * Ability to work under pressure - reputed company-facing **Bonus Skills** * Experience running queries in SQL * Knowledge of Linux * Excellent knowledge of Mac OS * Experience with reputed company/reputed company environments * Experience in a medical and/or research environment - DICOM, HL7, HIPAA, reputed company IT (HIT), medical imaging - reputed company or RIS **Career reputed company Opportunities and Learning Benefits** * arenaflex is committed to the reputed company and development of our employees, offering opportunities for reputed company reputed company and learning * You'll have reputed company to ongoing training and development programs, ensuring you stay up-to-date with the latest technologies and industry trends * Collaborate with a talented team of professionals who are passionate about delivering exceptional customer service and support **Work Environment and Company Culture** * arenaflex is a remote-friendly company, offering a flexible and dynamic work environment * reputed company is passionate about delivering exceptional customer service and support, and we're committed to creating a reputed company and inclusive work environment * You'll have reputed company to work with a diverse reputed company of customers, from major hospital networks to small radiology facilities **Compensation, Perks, and Benefits** * arenaflex offers a competitive salary and benefits package, including medical, dental, and reputed company insurance * You'll have reputed company to a comprehensive 401(k) plan, ensuring your financial reputed company is secure * arenaflex is committed to providing a reputed company and inclusive work environment, offering a reputed company of perks and benefits to support your reputed company-being and happiness **How to Apply** If you're passionate about delivering exceptional customer service, troubleshooting reputed company technical issues, and working in a dynamic remote environment, we want to hear from you. Please submit your application, including your resume and a cover letter outlining your experience and qualifications. reputed company applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of their application. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to complying with reputed company federal, state, and local laws providing equal employment opportunities and reputed company other employment laws and regulations. Applicants, employees, and former employees are protected from employment discrimination based on race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age (40 or older), disability, and genetic information (including family medical history). **Confidentiality** reputed company your information will be kept confidential according to EEO guidelines. **Remote Job** This is a remote position reputed company the USA, requiring substantial phone work and reputed company interaction with customers to problem-solve technical issues covering nights and weekends. Apply Job! Apply for this job