**Experienced Retail Customer Service Expert – Remote- BYOD | arenaflex | Remote (United States)**

**Join the arenaflex Team and Revolutionize Customer Experience** Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Retail Customer Service Expert to join our remote team. As a key contributor to our customer service team, you will be the face of arenaflex, providing top-notch support to our clients and their customers. **About arenaflex** arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment. **Benefits of Working with arenaflex** * Paid Training to help you excel in your role * Competitive Wages to recognize your value * Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your well-being * Paid Time Off to recharge and relax * Employee wellness and engagement programs to foster a positive work-life balance **You and arenaflex** At arenaflex, we believe in a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a Retail Customer Service Expert, you will be a key contributor to this mission, working in a collaborative and engaging environment where no two days are the same. **Did You Know?** Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! With a culture that values growth, development, and innovation, you will have the opportunity to discover your potential and take your career to new heights. **Work from Home Requirements** As a remote employee, you will have the flexibility to work from the comfort of your own home. To ensure a seamless experience, you will need to provide a personal device (desktop, laptop, or tablet) with: * Windows 10 or later * Wired Ethernet LAN connection * Internet Connection (Satellite, wireless, and dial-up ISPs are not permitted) * A minimum of 4GB RAM **Internet Connection Requirements** To ensure a stable and fast internet connection, you will need to meet the following requirements: * Minimum subscribed download rate equal to or exceeds 12.0 Mbps * Minimum subscribed upload rate equal to or exceeds 3.0 Mbps * ISP must have no packet loss and ping under 50ms * Proof of internet speed required **Responsibilities** As a Retail Customer Service Expert, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include: * Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Upselling if required **Qualifications** We are looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: * Ability to work remotely in a virtual team environment * 6 months of customer service experience preferred * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer systems * Proven oral and written communication skills * Logical problem-solving skills * Ability to navigate Windows operating systems * Organization and work prioritization skills **Be Part of Our arenaflex Family** At arenaflex, we are committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining the arenaflex team. Apply Job! **Note:** arenaflex can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Apply for this job