**Experienced Customer Support Assistant – Global Platform Services Support Team**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer support. As a key member of our dynamic Platform Services Support Team, you'll play a vital role in ensuring our clients receive fast, comprehensive, and personalized support that meets their unique needs and expectations. If you're passionate about delivering world-class support, have a keen eye for detail, and thrive in a fast-paced, global environment, we want to hear from you! **About arenaflex** arenaflex is a leading global company that's been at the forefront of innovation since 2000. Our commitment to diversity, inclusion, and social responsibility has earned us a reputation as a progressive and inclusive employer. We're proud to be a part of a global community that values uniqueness, authenticity, and collaboration. Our virtual "Life @ arenaflex" hub brings our colleagues from across the globe together for social activities, fostering a sense of belonging and connection. **Key Responsibilities** As a Customer Support Assistant, you'll be responsible for: * Managing various types of support requests from live clients, including those related to program development or management, and redirecting requests to the right support teams (finance, technical) * Ensuring quick and efficient triage of Essentials requests and redirecting them to the assigned teams * Assisting with the management of program upsells and retention * Handling projects to update the content available for clients and internal tools to improve support and client satisfaction, including translation * Keeping constantly informed about upgrades of functionalities and internal processes relating to the management of client requests **Essential Qualifications** * Fluent in English (written and spoken), with other language skills a plus * Excellent customer service skills, with a focus on delivering personalized support * Ability to see the bigger picture and identify areas of opportunity and risk * Committed to growing the service division as quickly as possible, providing friendly and efficient support * Seeks ownership and readily accepts accountability * Excellent time management and organizational skills to maintain own workflow and meet deadlines * Confident and excellent communicator with a keen attention to detail * Fast learner and eager to deepen knowledge and understanding * Numerate with a good level of knowledge of MS Office packages **Preferred Qualifications** * Experience in a customer support role, preferably in a global or fast-paced environment * Familiarity with arenaflex's products or services * Knowledge of industry trends and best practices in customer support * Certification in customer service or a related field **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to prioritize tasks and manage multiple projects simultaneously * Proficiency in MS Office, including Excel, Word, and PowerPoint * Familiarity with customer relationship management (CRM) software * Ability to learn and adapt quickly to new technologies and processes **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills and knowledge. As a Customer Support Assistant, you'll have access to: * arenaflex Academy, our comprehensive training program that covers a wide range of skills and topics * Regular coaching and feedback from experienced colleagues and managers * Opportunities for professional development and advancement within the company * A collaborative and supportive work environment that encourages learning and growth **Work Environment and Company Culture** arenaflex is a global company with a diverse and inclusive culture. We're committed to creating a work environment that's flexible, supportive, and empowering. As a Customer Support Assistant, you'll have the opportunity to work with a talented and passionate team of colleagues from around the world. We prioritize work-life balance, offering a flexible four-day workweek and a range of benefits to support your mental and physical well-being. **Compensation, Perks, and Benefits** We offer a competitive salary and a range of benefits, including: * Flexi-Week and Work-Life Balance: Enjoy a flexible four-day workweek at full pay, with no reduction to your annual holiday allowance * Flexi-Office: Work from anywhere, at any time, with our hybrid/remote work possibilities * Health & Well Being: Access to various initiatives and sports offers to support your mental and physical well-being * Development: Take advantage of our comprehensive training program, arenaflex Academy * Remote Working Allowance: Receive a monthly allowance to cover a part of your running costs * Appreciation: Thank and reward colleagues through our peer-to-peer program **How to Apply** If you're passionate about delivering exceptional customer support and want to join a dynamic and inclusive team, apply now! 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