**Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform**

At arenaflex, we're revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment. As the largest livestream shopping platform in North America and Europe, we're committed to delivering an exceptional user experience that sets us apart from the rest. We're seeking a highly motivated and customer-centric individual to join our Customer Experience team as an Experienced Customer Experience Agent (Overnight Shift). If you're passionate about delivering world-class customer service, have a growth mindset, and thrive in a fast-paced environment, we'd love to hear from you. **About arenaflex** arenaflex is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're innovating in the fast-paced world of live auctions, featuring a wide range of products from fashion, beauty, electronics, and collectibles like trading cards, comic books, and even live plants. Our mission is to create a seamless and enjoyable shopping experience for our customers, and we're committed to our values of community, innovation, and customer satisfaction. **Role** As an Experienced Customer Experience Agent (Overnight Shift), you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all. Your key responsibilities will include: * Interacting with buyers and sellers to resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner. * Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users. * Working with other departments to troubleshoot, research, and resolve open questions. * Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience. * Collaborating with the team to identify and implement process improvements that enhance the customer experience. **You** We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. Here are the essential qualifications we're looking for: * Open to working an overnight shift from 10pm - 7:00am PST. * 2+ years of Support experience handling email and/or chat services. * Weekend availability required. * Understanding of Ecommerce and Marketplace operations. * Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom. * Obsession with customers and a customer-first mentality. * Proactive problem-solver and process-improver. * Knowledge of Collectibles is a plus. * Bachelor's degree or college experience preferred. * Previous start-up experience is a plus. **Team Environment** As a member of our Customer Experience team, you'll be part of a dynamic and collaborative environment that values innovation, creativity, and customer satisfaction. Our team members are required to be within commuting distance of our Phoenix, AZ hub. **Compensation and Benefits** We offer a competitive compensation package, including: * Hourly rate: $24.04/hour to $28.85/hour (inclusive of several levels) * Benefits: + Flexible Time off Policy and holiday pay for working Company-wide Holidays + Health Insurance options including Medical, Dental, Vision + Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet + Care benefits + Monthly allowance on both food and wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses + Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally + Monthly allowance to dogfood the app + Parental Leave + 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We're proud to be an Equal Opportunity Employer and welcome applications from diverse candidates. **How to Apply** If you're passionate about delivering exceptional customer service and are eager to join a dynamic and innovative team, please apply to this role through our website. We can't wait to hear from you! Apply Now! Apply for this job