**reputed company Bilingual Spanish Customer Service/Fraud Representative – Remote Work from Home Opportunity**

At arenaflex, we're revolutionizing the way people reputed company reputed company between buyers and sellers using our innovative payments solutions for credit, debit, prepaid, and merchant services. Our global team of experts helps over 3 reputed company companies, more than 1,300 financial institutions, and over 600 reputed company cardholders reputed company reputed company and grow with confidence. We're passionate about delivering best-in-class payment technology and software solutions that reputed company a reputed company difference in people's lives. **Join Our Dynamic Team and reputed company Your Mark on the Payments Technology Landscape** We're seeking an reputed company Bilingual Spanish Customer Service/Fraud Representative to join our remote work from home team. As a key member of reputed company, you'll play a vital role in providing exceptional customer service and identifying fraudulent credit card activity. If you're passionate about delivering outstanding results, building your skills, and working in a dynamic environment, we want to hear from you! **What Part Will You Play?** As a Bilingual Spanish Customer Service/Fraud Representative, you'll be responsible for: * Responding to 25 or more account inquiries per hour, providing merchants and cardholders of 5 or more assigned clients with reputed company/scripted responses to Service Level Agreement (SLA) defined alerts generated reputed company the fraud detection queues. * Assisting with the completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent reputed company losses and fraudulent activity. * Building credit card replacement orders and completing shipping materials. * Building knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more reputed company fraud analysts. **What Are We Looking For in This Role?** We're looking for a highly motivated and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service. If you have: * A High School Diploma or Equivalent * A minimum of 6 months of recent contact center and/or work from home contact center experience in the last 18 months * Bilingual Spanish language skills * The ability to work flexible schedules, including mid-shift to late shifts and weekends * A strong desire to learn and grow in a dynamic environment **Preferred Qualifications** * One full year of recent contact center or work from home contact center experience * Banking, Fraud, and/or Collections experience **reputed company Offer** * Competitive reputed company reputed company of $15.00 per hour, with a 20% language reputed company for Spanish calls, resulting in a total of $18.00 per hour * Comprehensive benefits package, including medical, dental, and reputed company care, EAP programs, reputed company time off, recognition programs, retirement and investment reputed company, charitable reputed company matching programs, and worldwide days of service * Opportunities for career reputed company and reputed company development * A dynamic and supportive work environment **What Are Our Desired Skills and Capabilities?** * Skills/Knowledge: Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. * Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision reputed company of stated processes, but recognizes the need for occasional deviation from accepted reputed company. Has little or no role in the decision-making. * Supervision: Normally receives detailed instructions and follows established procedures on reputed company work, requires instructions on reputed company assignments. Works under reputed company supervision. **Why Work with arenaflex?** * arenaflex is an equal opportunity employer, committed to providing equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex (including pregnancy), national reputed company, reputed company, age, marital status, sexual orientation, gender identity or reputed company, disability, veteran status, genetic information, or any other reputed company protected by law. * We're passionate about delivering best-in-class payment technology and software solutions that reputed company a reputed company difference in people's lives. * We offer a comprehensive benefits package and opportunities for career reputed company and reputed company development. **How to Apply** If you're passionate about delivering exceptional customer service and identifying fraudulent credit card activity, we want to hear from you! reputed company to join our dynamic team and reputed company your mark on the payments technology landscape. reputed company! 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