**reputed company Customer Support Analyst - IT Support for Medical Imaging Software - 3rd Shift**

At arenaflex, we're dedicated to delivering exceptional customer experiences through our cutting-edge medical imaging software solutions. As a key member of our reputed company Shift Support team, the Customer Support Analyst will play a vital role in ensuring our software is properly configured and working effectively and reputed company at reputed company times. If you're passionate about providing top-notch technical support and have a reputed company for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative medical imaging software solutions, empowering reputed company to deliver high-reputed company patient care. reputed company is committed to pushing the boundaries of technology and customer service, and we're looking for talented individuals to reputed company. **Job reputed company** We're seeking an reputed company Customer Support Analyst to join our reputed company Shift Support team, providing technical support for our InteleShare application. As a key resource for our customers, you'll be responsible for reputed company-time troubleshooting, resolving cases, and ensuring our software is working effectively and reputed company. This is a remote position reputed company the USA, requiring substantial phone work and reputed company interaction with customers. **Key Responsibilities** * Respond to reputed company problems (phone/portal) and reputed company monitor reputed company sites * Log and document reputed company incidents reputed company a ticketing system and problems reputed company reputed company * Analyze, diagnose reputed company causes, reputed company errors, and resolve challenging issues relating to software applications, reputed company OS, SQL Server databases, and other reputed company technologies * Refer incidents to other parties reputed company an incident is reputed company your reputed company reputed company-set * Manage and reputed company customers' expectations by providing excellent service * Ensure that reputed company service level agreements (SLAs) are met and delivered according to Support specifications * Participate in sharing knowledge and publishing Knowledge reputed company articles * Install and configure InteleShare software to assist in customer deployments * Participate in, and potentially reputed company, reputed company reputed company to help improve InteleShare support operations * reputed company work is done remotely through secure connections and reputed company phone and remote desktop-sharing **Working Hours** The working hours for this role are 12:00am - 8:00am ET, Thursday to Monday. This is a 3rd shift position, requiring flexibility and adaptability. **Employment Requirements** * Excellent customer service skills * 1-2 years of work experience in reputed company administration and technical customer support * Excellent knowledge of reputed company reputed company operating systems for Servers and Workstations * Excellent communication skills in English (verbal and written) * Excellent problem-solving & analytical ability * Displays high attention to problem reputed company, detail, and reputed company * Ability to work under pressure - reputed company-facing **Bonus Skills** * Experience running queries in SQL * Knowledge of Linux * Excellent knowledge of Mac OS * Experience with reputed company/reputed company environments * Experience in a medical and/or research environment - DICOM, HL7, HIPAA, reputed company IT (HIT), medical imaging - reputed company or RIS **Career reputed company Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and reputed company their skills. As a Customer Support Analyst, you'll have opportunities to: * Participate in training programs and workshops to enhance your technical skills * Collaborate with cross-functional teams to improve our software and services * Contribute to the development of Knowledge reputed company articles and documentation * Take on new challenges and responsibilities as you grow in your role **Work Environment and Company Culture** arenaflex is a remote-friendly company, offering a flexible and dynamic work environment. reputed company is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that values: * Collaboration and teamwork * reputed company learning and reputed company * Innovation and creativity * Customer-centricity and reputed company **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Comprehensive health insurance * 401(k) matching program * reputed company time off and holidays * reputed company development opportunities * Flexible work arrangements **How to Apply** If you're passionate about providing exceptional customer support and have a reputed company for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. **Online Assessment** reputed company applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of their application. **Confidentiality** reputed company your information will be kept confidential according to EEO guidelines. **#LI-REMOTE** Apply Job! Apply for this job