**Experienced Customer Service Representative – Home-Based Opportunity with arenaflex**

**Join arenaflex's dynamic team and embark on a journey of growth, learning, and fulfillment as a Customer Service Representative.** Are you ready to explore a world of possibilities, both at work and during your downtime? Look no further than arenaflex, where you'll venture to the far corners of the globe, develop your skills, and become the best version of yourself. As you embark on this new adventure, you'll handle challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Come and enhance both your personal and professional life, and get ready to soar! **Why you'll love this role** As a Customer Service Representative at arenaflex, you'll collaborate with clients in a considerate, professional, courteous, and expert manner. You'll be the face of arenaflex, providing top-notch service to our valued customers and ensuring their needs are met with a smile. **What you'll do** As a Customer Service Representative, your responsibilities will include: * Issuing, reissuing, and refunding traveler tickets * Booking, ticketing, and confirming flight reservations * Rebooking travelers on oversold flights and during irregular operations * Performing traveler check-in and front seat tasks (excluding curbside), correcting oversold seat tasks, and issuing upgrades * Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation; coordinating refuel and refresh * Performing traveler loading, including ticket lift and ticket lift/check * Operating gate readers/scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line models * Operating jetways/bridges for the purpose of boarding and deplaning travelers * Making boarding and departure gate announcements * Conveying domestic/international flight records * Performing traveler service flight close-out methods * Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintaining a schedule of flight loading process * Performing customer service hands-on training * Processing and completing credit card baggage exchanges at stands in the ticket counter area and activation stations * Assisting travelers with self-service kiosk check-in and baggage handling at ticket counters * Managing lines at ticket counter stands and ticket counters * Clearing/confirming international documents at booths in the ticket counter area and activation stations * Accepting and activating travelers' self-labeled bags at activation stations * Assisting clients requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Having regular and predictable attendance on site, including fulfilling any obligatory overtime requirements * Answering and assisting during security and emergency situations * Providing interfacing traveler door information * Providing quality customer service in a professional manner and according to arenaflex's policies * Adhering to organization policies, procedures, and performance guidelines * Completing task-related stages of training * Complying with applicable laws (e.g. DOT, FAA, TSA) * Utilizing various internal resources/frameworks, including during customer interactions * Wearing uniforms as required by organization policy **Sensible accommodations may be made for qualifying individuals with disabilities.** **Depending on your airport size, you may also perform the following:** * Performing Traveler Activity Control capabilities, including air-to-ground communication and Peak capabilities * Helping international travelers through customs/migration, including baggage re-check * Conveying tickets, international flight reports, and customs/migration forms **All you'll need for success** * Least Capabilities: + Education and Previous Professional training + Bilingual language abilities required in certain areas + Relevant valid driver's license as required by local authorities + Should meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable + Should be able to obtain proper airport power and US Customs security identification, if material + Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements + Should be approved to work in the U.S. * Favored Capabilities: + Training and Previous Professional training + Working knowledge of Sabre or other Traveler Service Framework + Past face-to-face Customer service experience **What you'll get** Join arenaflex and take advantage of all we have to offer: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year. * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join arenaflex's dynamic team and embark on a journey of growth, learning, and fulfillment as a Customer Service Representative.** From the colleagues we recruit to the clients we serve, inclusion and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our clients, providers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join arenaflex and be part of something amazing. Apply Job! Apply for this job