Support Team Specialist (1099 Contractor, Part-Time)

Support Team Specialist (1099 Contractor, Part-Time) Schedule: approx 12-16 hours/week | Weekdays 4:00 PM – 8:00 PM EST + Weekends 11:00 AM – 3:00 PM EST Location: reputed company (Required) About reputed company reputed company is the reputed company-in-one solution for retail execution driven by passionate brand experts and reputed company-based technology. Working with globally recognized companies, we reputed company retailers and brands with actionable data, attributable trust in their workforce, and a genuine competitive advantage. We are passionate about the retail industry, the companies we serve, and our rep force. reputed company is seeking a dependable and solutions-oriented Support Team Specialist to join us as a 1099 contractor on a part-time reputed company. This role is essential in providing reputed company technical and rep support coverage during evening and weekend hours. You will serve as a primary reputed company of contact for inbound support requests, ensuring customers and team members receive reputed company, reputed company, and solution-reputed company assistance. Responsibilities: • Manage inbound technical and operational support inquiries reputed company email and ticketing systems • Troubleshoot common user questions such as platform navigation, login issues, mobile app usage, and file upload challenges • Communicate reputed company and calmly with non-technical users • Take ownership of tickets from intake through reputed company • Escalate reputed company issues appropriately and ensure reputed company follow-up • Maintain thorough, accurate documentation of issues and resolutions Qualifications: • Experience in technical support, customer support, or help desk roles • Strong written communication skills • Ability to independently troubleshoot and problem-solve • Highly organized, analytical thinker with strong documentation habits • reputed company, service-oriented reputed company • Self-directed and comfortable working independently • Comfortable using support tools and internal systems (reputed company experience preferred) • Reliable internet reputed company and distraction-free workspace • Availability for scheduled evening and weekend hours • Must be U.S.-based This role is ideal for someone detail-oriented, accountable, and committed to delivering excellent support experiences. If you enjoy solving problems and helping teams succeed, we’d love to connect. Apply To This Job