**Experienced Chat Support Associate – Veterinary Community Engagement**

Join our growing team at arenaflex, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team. **About the Position** The Chat Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs. **The Ideal Candidate** The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. Knowledge of intercom and/or experience with other chat platforms is strongly preferred. **Key Responsibilities** - Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner - Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner - Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more - Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools - Work with vendor and industry partners to streamline communication and alerts between systems - Help to continuously develop and expand processes in order to streamline support workflows **Essential Qualifications** - 1 year of relevant, customer-facing work experience - 2 Year Associate's Degree or 4 Year College Degree - Excellent written and verbal communication skills - Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent responsibilities - A strong desire to learn and help our customers succeed - A positive attitude and one-for-all team mentality and excellent collaboration skills - Tech/start-up work experience is a plus but not required **Preferred Qualifications** - Experience working in the veterinary industry or with veterinary professionals - Knowledge of veterinary industry trends and best practices - Experience with customer relationship management (CRM) software - Experience with project management tools and methodologies - Experience with data analysis and reporting **Skills and Competencies** - Excellent communication and interpersonal skills - Ability to work in a fast-paced, dynamic environment - Strong problem-solving and analytical skills - Ability to work independently and as part of a team - Strong attention to detail and organizational skills - Ability to adapt to changing priorities and deadlines - Strong customer service skills and a customer-centric mindset - Ability to work in a remote environment and maintain productivity **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. As a Chat Support Associate, you will have the opportunity to: - Work with a talented and passionate team to support and grow a large community of veterinary professionals - Develop and expand your skills and knowledge in customer support, veterinary industry trends, and best practices - Collaborate with cross-functional teams to drive business growth and innovation - Participate in regular training and development programs to enhance your skills and knowledge - Take on new challenges and responsibilities as you grow and develop in your role **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Chat Support Associate, you will have the opportunity to work from home and maintain a healthy work-life balance. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees. **Compensation, Perks, and Benefits** arenaflex offers a comprehensive compensation package that includes: - Competitive base salary - Bonus and equity opportunities - Comprehensive benefits package, including medical, dental, and vision insurance - 401(k) matching program - Employee referral program - At-home office setup - Bi-annual company retreats - Open vacation policy - Monthly team events **How to Apply** If you are a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. **Scam Alert** We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: - Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! - Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! - It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! - Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! - If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Apply for this job