**Customer Experience Champion II - Empowering Exceptional Customer Journeys at arenaflex**

Are you a customer experience enthusiast with a passion for delivering exceptional service? Do you thrive in a dynamic environment where creativity and innovation are encouraged? Look no further! arenaflex is seeking a highly skilled Customer Experience Champion II to join our team and help shape the future of customer experience. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and communities to thrive. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a diverse network of people driven by our shared ambition to shape a better future. At arenaflex, we believe that everyone deserves an exceptional customer experience, and we're committed to delivering just that. **The Role** As a Customer Experience Champion II, you'll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality. You'll be the face of arenaflex, providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights. Your goal will be to turn every contact into a sell or save opportunity, ensuring customers want to stay loyal to arenaflex. **Key Responsibilities** * Handle and resolve customer concerns, while educating customers with varying complexity levels of device-related inquiries * Turn every contact into a sell or save opportunity with a premium experience, ensuring customers want to stay loyal to arenaflex * Embrace the Service Plus mindset by resolving customer concerns and future concerns * Provide an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights * Navigate systems and use tools and resources to be self-sufficient and effectively provide billing explanations for customers in your queue * Serve as a brand ambassador and advocate for customers newly joined to arenaflex, highlighting all that arenaflex has to offer through our products and services * Practice an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees * Identify plans and services that would suit customer needs in order to prevent future contacts **Work Environment** You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, your home must be located in Florida and within a reasonable commute to the arenaflex hub location specified on this job posting. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs. **Requirements** * Bachelor's degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * Strong sales acumen with a track record of meeting or exceeding revenue goals * Ability to promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call * Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business * Ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs * Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided **Preferred Qualifications** * Degree in a related field * Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel) * Experience troubleshooting hardware, software, applications, network, and device issues * Experience promoting and upselling products or services * Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location **Home Office Requirements** * In this remote role, you'll work from home with occasional in-person meetings and training * Home office must be located within the contiguous United States * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you) * Wireless connections, satellite, or DSL are not acceptable * Dedicated quiet and private workspace * arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements * Ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections **Why Join arenaflex?** * Opportunity to work in a dynamic and innovative environment * Collaborative and inclusive culture that encourages authenticity and fosters a sense of belonging * Comprehensive training and development programs to help you grow and succeed * Competitive compensation and benefits package * Recognition and rewards for outstanding performance * Opportunity to make a meaningful impact on customers' lives **How to Apply** If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Click the link below to submit your application: Apply Job! **Equal Employment Opportunity** arenaflex is proud to be an equal opportunity employer - and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. Apply for this job