**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

**Job Summary:** Join arenaflex, a leading provider of business services and solutions, as an Experienced Retail Customer Service Associate. In this role, you will be the face of arenaflex, delivering exceptional customer experiences and providing expert advice on print, signs & graphics, and shipping solutions. As a key member of our retail team, you will be responsible for taking orders, coordinating activities, providing pricing and product information, and recommending appropriate arenaflex products and services. If you have a passion for customer service, a keen eye for detail, and a knack for problem-solving, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a dynamic and innovative company that is committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is dedicated to providing exceptional service and support to our customers, and we are seeking a talented and motivated individual to join our retail team. **Key Responsibilities:** As an Experienced Retail Customer Service Associate, you will be responsible for: * Delivering exceptional customer experiences and providing expert advice on print, signs & graphics, and shipping solutions * Taking orders, coordinating activities, and providing pricing and product information * Recommending appropriate arenaflex products and services to meet customer needs * Operating and maintaining a wide variety of equipment, including printing, binding, and shipping equipment * Moving boxes and equipment, stocking materials, and managing the production queue and output * Managing complex projects, managing retail supply, and completing assigned tasks based on priority * Providing an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs * Ensuring all customer problems are resolved quickly and to the satisfaction of the customer * Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents * Maintaining a safe, clean, and orderly retail store environment * Ensuring confidentiality of customer data and careful handling of documents, media, and packages * Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage * Taking preemptive action to prevent errors and waste * Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures **Essential Qualifications and Requirements:** * High school diploma or equivalent education * 6+ months of specialized experience in retail customer service or a related field * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications:** * Previous experience in a retail customer service or sales role * Knowledge of print, signs & graphics, and shipping solutions * Experience with Point of Sale (POS) systems and financial transactions * Ability to work in a fast-paced environment and meet deadlines * Strong problem-solving and analytical skills * Ability to work effectively in a team environment * High school diploma or equivalent education **Skills and Competencies:** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work effectively in a team environment * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and meet deadlines * Knowledge of print, signs & graphics, and shipping solutions * Experience with Point of Sale (POS) systems and financial transactions * Ability to operate and maintain a wide variety of equipment, including printing, binding, and shipping equipment * Ability to move and lift 55 pounds * Ability to bend/twist at the waist and knees on a consistent basis * Ability to communicate effectively with customers, vendors, and other team members on a consistent basis * Ability to perform work activities requiring cooperation and instruction on a consistent basis * Ability to function in a fast-paced environment, under substantial pressure, on a consistent basis * Ability to maintain attention and concentration for extended periods of time on a consistent basis * Ability to work with minimal supervision on a consistent basis * Ability to report regularly to work and maintain established business hours in order to support the arenaflex business on a consistent basis **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and dynamic work environment * Competitive compensation and benefits package * Recognition and rewards for outstanding performance * Opportunities for professional development and continuing education **Work Environment and Company Culture:** * arenaflex is a dynamic and innovative company that is committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science * Our team is dedicated to providing exceptional service and support to our customers * We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees * We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off * We are committed to providing a safe and healthy work environment for all employees **Compensation, Perks, and Benefits:** * Competitive compensation package, including base salary and bonus opportunities * Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off * Opportunities for professional development and continuing education * Recognition and rewards for outstanding performance * Collaborative and dynamic work environment * Flexible work arrangements, including telecommuting and flexible hours * Access to cutting-edge technology and equipment * Opportunities for career advancement and professional growth **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job