**Experienced Customer Account Support Specialist – Remote Collections Team**

At arenaflex, we're on a mission to revolutionize the way people interact with our innovative financial solutions and quality vehicles. As a leading auto leasing and finance company, we're proud to have a rich history and over 65 locations across the Southeast. Our growth has created opportunities for existing team members and the need to bring qualified talent to join our family. We're a diverse and inclusive environment that values hard work, creativity, integrity, and a can-do spirit. If you're an ambitious, results-oriented individual with a natural gift for talking to people, we invite you to join our team. This is a unique opportunity to be part of something bigger than yourself, while having fun and making a real impact. **Our Culture** At arenaflex, our culture defines how we conduct our business. We're committed to our core values, which are: * **Integrity**: We operate with honesty, transparency, and accountability in everything we do. * **Innovation**: We're always looking for new and better ways to serve our customers and stay ahead of the curve. * **Inclusion**: We believe that everyone deserves an equal opportunity to succeed and thrive in our organization. * **Service**: We're dedicated to providing exceptional service to our customers, partners, and each other. * **Success**: We're driven to achieve our goals and exceed expectations in everything we do. **Job Summary** We're seeking experienced Collection Representatives to join our 100% remote team. As a Customer Account Support Specialist, you'll play a critical role in servicing our large and growing portfolio. You'll be responsible for contacting customers to determine the reason for payment delinquency and negotiating payments. If you're a results-oriented individual with excellent communication skills and a passion for helping others, we want to hear from you. **Responsibilities** As a Customer Account Support Specialist, you'll be responsible for: * Contacting customers to determine the reason for payment delinquency and negotiating payments. * Handling accounts with speed and accuracy while maintaining professionalism. * Confirming and/or negotiating payment arrangements, researching any discrepancies. * Completing phone calls to meet required performance standards and metrics. * Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures. * Using computerized systems for tracking, information gathering, and/or troubleshooting. * Documenting all accounts accurately, clearly, and concisely noting the reason for delinquency. * Responding with accurate information pertinent to the callers' questions using professionalism and integrity. * Adhering to all state and federal laws in the handling of accounts. **Qualifications** To be successful in this role, you'll need: * Excellent listening, oral, and written communication skills. * Attention to detail. * Professional phone etiquette. * Good follow-up skills. * Persuasive negotiation skills. * Microsoft Windows and Internet-based applications experience required. * Basic typing/data entry skills. * Ability to multi-task. * Ability to work a five-day workweek, including some Saturdays. **Education & Experience** We're looking for individuals with: * High School or Equivalent Required. * Associates Degree or Bachelor's Degree in business or related field may be used in lieu of experience. * Prior experience in financial services or similar industry preferred. **What We Offer** As a member of our remote collections team, you'll enjoy: * A dynamic and inclusive work environment that values your contributions and growth. * Opportunities for career advancement and professional development. * A competitive compensation package, including salary, bonuses, and benefits. * A comprehensive training program to ensure your success in the role. * A flexible work schedule that allows you to balance your work and personal life. * Access to the latest technology and tools to help you excel in your role. **How to Apply** If you're a motivated and results-oriented individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job