**Experienced Full Stack Customer Service Representative – Remote Call Center**

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is to provide hope to those who have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who may be eligible for compensation, providing exceptional customer service, and driving business growth. **Job Summary:** We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a full-stack customer service professional, you'll be responsible for handling high-volume calls, achieving key performance indicators (KPIs), and providing exceptional customer experiences. If you're a motivated and competitive individual with a passion for customer service, we encourage you to apply. **Responsibilities:** * Connect with individuals who have filled out a form to determine their eligibility for compensation * Handle a high volume of calls, speaking to 40-50 callers per day, with 1-5 potential qualifiers * Multitask, listening, answering questions, and viewing multiple windows to provide exceptional customer experiences * Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates * Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately * Participate in training and other learning opportunities to expand knowledge of the position * Adhere to all company policies and procedures * Assist with other projects as needed * Troubleshoot and problem-solve basic IT issues independently **What We're Looking For:** * Excellent verbal and written communication skills * Excellent interpersonal and customer service skills * Strong problem-solving and conflict resolution skills * Competitive and motivated individual who thrives in a performance-based environment * Ability to work 40+ hours per week, with a strong work ethic and dedication to customer satisfaction **Requirements:** * Must reside in the State of Florida or New Jersey * Must have a quiet, distraction-free workspace * Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with: + 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU * High-speed internet (50Mbps with 100MBps upload minimum - standard internet) * Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30) * Strong background in call-center environment and sales-focused experience * 2+ years of phone sales/customer service experience **What We Offer:** * Competitive hourly rate, with commissions and bonuses, resulting in a total compensation package of up to $33.00+/hour ($70,000+) * Comprehensive benefits package, including: + Health Insurance + Vision & Dental Coverage + Paid Holidays and Paid Time Off (PTO) * Eligibility for overtime outside of the training period * Opportunities for career growth and professional development * Collaborative and dynamic work environment **Work Environment and Culture:** At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and customer satisfaction. Our remote call center team is dedicated to providing exceptional customer experiences, and we're looking for like-minded individuals who share our passion for customer service. **Training and Onboarding:** Our comprehensive training program will equip you with the skills and knowledge necessary to excel in this role. You'll receive training on our phone software (VICI), Proprietary Customer Relationship Database (CRM), and other essential tools. Our training schedule is Monday-Thursday 9:00 AM - 5:00 PM Eastern and Friday 8:30 AM to 4:30 PM Eastern. **Hours of Operation:** Our full-time schedule is 40 hours per week, with the following hours: * Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern * Friday 8:30 AM to 4:30 PM Eastern **How to Apply:** If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply. Please visit our website to submit your application: Apply Job! We look forward to welcoming you to our team! Apply for this job