**Experienced Bilingual Spanish/English Customer Experts – Remote Work Opportunity at arenaflex**

At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a team of over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **About arenaflex** arenaflex is a company that's passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our balanced high-tech and high-touch approach blended with deep industry and geographic expertise makes us a leader in the industry. **Benefits of Working with arenaflex** We offer a range of benefits that make us an attractive employer, including: * Paid Training to help you develop your skills and knowledge * Competitive Wages that reflect your value to our team * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to help you relax and recharge * Employee wellness and engagement programs to support your physical and mental health **Teleperformance and You** As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life and work in a collaborative and engaging environment. You'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. No two days will be the same, and you'll have the chance to grow and challenge yourself in a dynamic and fast-paced environment. **Did You Know?** Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We offer opportunities for career growth and development, and we're committed to helping you achieve your goals. **Work at Home Opportunity** This is a work at home position, and we're looking for individuals who are located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. **Responsibilities** As a Bilingual Spanish/English Customer Expert, your responsibilities will include: * Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns * Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or possible processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Meeting sales objectives as defined **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need: * Bilingual Spanish/English * 6 months of customer service experience minimum * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer systems * Proven oral and written communication skills * 6 months of Call Center experience, preferred * Logical problem-solving skills * Availability to work various shifts * Ability to use Windows operating systems * Organization and work prioritization skills * 6 months of sales experience minimum * Ability to work independently * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Strong listening skills * Superior negotiating skills **Work from Home Requirements** To work from home, you'll need: * Internet Requirements: + Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN + Proof of internet speed required * Clean and quiet workspace **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website to learn more and submit your application today! Apply for this job