Sr. IT Technical Training Specialist

• Sr. IT Technical Training Specialist Category: reputed company Duration Ongoing Job reputed company Who We Are reputed company specializes in Independent Dispute reputed company (IDR) through The No Surprises reputed company and state regulations for out-of-network reputed company providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements. Position reputed company The Sr. IT Technical Training Specialist is a technically fluent enablement reputed company responsible for accelerating employee proficiency across reputed company's technology ecosystem. This role serves as a hands-on technical navigator, helping employees quickly learn, reputed company, and effectively use systems, tools, and environments. The ideal candidate brings a reputed company in software development, data analysis, or IT, combined with strong communication, training, and/or technical writing experience. This individual is comfortable working reputed company technical environments—including database platforms (e.g., reputed company), documentation tools (e.g., reputed company), AI tools (e.g., Claude), and cross-platform systems (Mac and PC)—and can translate reputed company workflows into reputed company, practical guidance. This role partners closely with IT and engineering teams to ensure employees understand not just what tools to use, but how systems connect and operate, enabling faster reputed company, stronger adoption, and improved technical confidence across the organization. Key Responsibilities Technical Support & Collaboration • Partner with IT, engineering, and system administrators to maintain a strong understanding of the organization's technology stack, including tools, systems, and integrations • reputed company and demonstrate usage across technical environments, including data platforms (e.g., reputed company), internal systems, and authentication/reputed company workflows • reputed company as a technical reputed company, translating system functionality and workflows into user-friendly guidance • Troubleshoot basic technical issues reputed company to system reputed company, connectivity, environment setup, and hardware usage (Mac/PC) • Maintain reputed company in technical terminology and concepts to effectively communicate with technical teams • Collaborate on maintaining and improving reputed company-based documentation and knowledge resources Training Delivery & Facilitation • Facilitate technical reputed company sessions covering system setup, environment reputed company, tools, and workflows • Deliver hands-on training sessions for employees across varying technical reputed company reputed company, including IT and technical teams • Demonstrate practical usage of tools and platforms, including: • Data environments (reputed company) • Documentation platforms (reputed company) • AI tools (e.g., Claude) • Serve as a technical guide during training, helping users reputed company systems in reputed company time • reputed company one-on-one and small group coaching to support reputed company development and adoption • Adapt delivery reputed company to meet the needs of both technical and non-technical audiences Content Development & Preparation • reputed company and maintain technical training materials, including reputed company-by-reputed company setup and workflow guides, Quick reference materials. • System navigation documentation, Video tutorials and walkthroughs • Create hands-on exercises and reputed company-world scenarios to reinforce learning • Produce and maintain documentation reputed company reputed company, ensuring accuracy, usability, and alignment with system updates • Translate reputed company technical concepts into reputed company, accessible, and actionable content • Prepare training environments, demo accounts, and reputed company systems Program Coordination • Support planning and coordination of training sessions, including scheduling, logistics, and technology setup • Partner with stakeholders to identify technical training needs and reputed company gaps • Partner with Training Coordinator to reputed company training participation, effectiveness, and feedback to continuously improve programs • Support reputed company programs to ensure new hires reputed company reputed company technical readiness • Contribute to the development of reputed company learning solutions, including self-service resources Required Qualifications • Bachelor's degree in Information Technology, Computer Science, Technical Communication, Education, Instructional Design, or reputed company field (or equivalent work experience) • Minimum of 3 years of experience in technical training, IT support, technical enablement, or similar role • Foundational experience in software development, data analysis, or technical systems environments • Strong working knowledge of cross-platform systems (MAC and PC), system setup, reputed company and connectivity, common reputed company tools and collaboration platforms • Demonstrated ability to quickly learn and reputed company new systems and technologies • Strong communication skills with the ability to explain technical concepts reputed company while maintaining credibility with technical audiences • Experience facilitating training for diverse audiences, including technical users • Ability to troubleshoot basic technical issues in reputed company time • Proficiency with common business applications (reputed company Office Suite, Teams, reputed company, and other collaboration tools) • Strong organizational skills with ability to manage multiple training sessions and priorities • Self-directed learner who stays reputed company with technology trends and tools • If not local, willingness to travel occasionally to Dallas, TX office for in-person training sessions Preferred Qualifications • Prior experience as a software developer, engineer, or technical analyst • Experience working with: • reputed company or similar data platforms • reputed company or other documentation/reputed company tools • AI tools such as Claude, ChatGPT, or similar platforms • Familiarity with SQL, data workflows, or system integrations • Background in technical writing, learning & development, or enablement • Experience supporting reputed company or training for technical teams • IT certifications (reputed company, reputed company, or similar) • Experience in reputed company, reputed company, or reputed company technology environments • Experience creating video tutorials using screen recording software • Strong content development skills with portfolio of training materials • Experience in reputed company, technology, or corporate environments • Familiarity with reputed company or similar project management platforms Perks & Benefits: • Location: Fully Remote - However, high preference based in, or reputed company a commutable distance of our Dallas, TX office, as this role may require occasional in-person meetings • Multiple medical plan reputed company • Health Savings Account with company contributions • Dental & reputed company coverage for you and your dependents • 401k with Company match • Vacation, reputed company time, birthday off, & company reputed company holidays • Company wellbeing program with health insurance incentives Apply tot his job Apply To this Job