**Experienced Customer Data Analyst – Driving Customer Insights and Growth at arenaflex**

At arenaflex, we're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. We've created a culture here that cares just as deeply about the career you're building. Our no ego culture of collaboration and innovation offers big opportunities and makes a huge impact on the lives of all those who we protect. We don't just want you to work here; we want you to grow and thrive here. We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. **Why Join arenaflex?** We're growing and thriving, and we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. At arenaflex, you'll have the opportunity to make a significant impact on our business and contribute to our mission. **Job Summary** As a Customer Data Analyst at arenaflex, you'll play a vital role in building, optimizing, governing, and sharing our customer data assets. Your expertise in SQL and data structures will be essential as you develop and maintain critical customer data sources, including demographic, behavioral, and primary customer feedback. You'll work to get these high-quality data sets into the hands of your technical and non-technical stakeholders to enable important decisions across the business. **Key Responsibilities** * Build, maintain, and optimize high-quality customer data sources, including customer demographic profiles, behavioral, and voice-of-customer survey data. * Collaborate with data engineering and analytics teams to ensure data structures are effective, accessible, and aligned with business needs. * Develop and maintain data validation processes and documentation for customer data assets to support cross-functional accessibility and accuracy. * Support customer marketing with targeted customer audiences for campaigns. * Provide technical support for customer insights platforms, including requirements gathering, design of survey sampling logic, data extraction, and curation. * Collaborate cross-functionally to ensure data quality and relevance, making insights actionable for both technical and non-technical teams. * Own regular cadence of KPI reporting across VoC studies and synthesis of emerging trends to enable Operational teams to act against findings. **What You'll Bring** * 3+ years of experience in data analysis, data management, or a similar role with a strong focus on customer data. * Bachelor's degree in Data Science, Information Management, Marketing Analytics, or a related field. * Advanced SQL skills with demonstrated experience in querying large, complex data sets. Experience with code development cycle, GIT, and data pipeline tools (e.g., Dagster) is a plus. * Proficiency in data structures, data governance, and data quality management. * Strong communication skills, with the ability to convey technical concepts to non-technical audiences and influence stakeholders. * Experience with data visualization and business intelligence tools. * A collaborative mindset and problem-solving skills, with the ability to turn data insights into actionable recommendations. **What Values You'll Share** * Customer Obsessed – Putting customers at the center of our work and developing long-term relationships. * Aim High – Challenging ourselves and raising the bar. * No Ego – Embracing a “no job too small” attitude with humility and openness. * One Team – Collaborating to achieve success. * Lift As We Climb – Supporting the growth and success of others around us. * Lean & Nimble – Working with agility and efficiency in a dynamic environment. **Diversity, Equity, and Inclusion** We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure but also to making our workplace safe and supportive for others. **What We Offer** * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Flexible hybrid work model. * Access to cutting-edge technology and tools. * Recognition and rewards for outstanding performance. * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply** If you're passionate about customer data analysis and want to join a company that's making a difference in the lives of millions, please submit your application through our website. 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