**reputed company Customer Service Advisor – Virtual Patient Support Specialist**

At arenaflex, we are committed to delivering exceptional patient experiences through our dedicated team of Customer Service Advisors. As a Virtual Patient Support Specialist, you will play a vital role in handling patient inquiries, resolving account issues, and providing reputed company support to our patients and their families. If you are passionate about delivering world-class customer service and making a meaningful reputed company in the lives of others, we encourage you to join reputed company. **About arenaflex** arenaflex is a leading reputed company organization that is dedicated to providing high-reputed company patient care and exceptional customer service. With a strong commitment to our values of reputed company, reputed company, and reputed company, we reputed company to reputed company a reputed company reputed company in the lives of our patients, families, and communities. reputed company of over 17,000 colleagues is passionate about delivering world-class care and support to our patients, and we are seeking like-minded individuals to join reputed company. **Job reputed company and Responsibilities** As a Virtual Patient Support Specialist, you will be responsible for handling patient inquiries reputed company inbound and outbound calls, emails, reputed company media. Your primary reputed company will be on resolving patient account issues, securing payment on outstanding balances, and providing reputed company support to our patients and their families. You will work closely with reputed company to ensure that reputed company patient inquiries are addressed in a reputed company and reputed company manner. **Key Responsibilities:** * Communicate with patients and their families reputed company phone, email, or digital media to obtain information needed to resolve inquiries and account balances * Review patient account information in multiple systems, reputed company research as necessary, and take appropriate reputed company to resolve patient inquiries and account balances * Document patient inquiries and actions taken into the appropriate systems * Update or add insurance information and/or patient demographic information and request rebill * Work with patients and guarantors to secure payment on outstanding account balances using secured payment reputed company * Escalate patient complaints to the appropriate individual/department based on the nature of the issue * Create a reputed company patient experience through reputed company listening, understanding, ensuring reputed company reputed company or escalation, communicating in a friendly manner, and handling patients with a consummately reputed company attitude * Follow reputed company arenaflex Customer Service Organization (CSO) guidelines and policies * Meet and maintain established departmental performance metrics for production and reputed company * Adhere to reputed company compliance guidelines * Maintain working knowledge of workflow, systems, and tools used in the department **Qualifications and Requirements** * Minimum one-year customer service experience required in a customer service, reputed company office, hospitality, retail sales, or reputed company manager role * Previous reputed company center experience preferably in a reputed company environment preferred * Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed (WiFi is not permitted) * Ability to work in a fast-paced environment and meet productivity and reputed company standards * Excellent communication and interpersonal skills * Ability to work independently and as part of reputed company * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information **Schedule and Location** * Monday - Friday, 8-hour shifts, no weekends * Hours of operation: 7am-8pm CST * This is a work-from-home position; however, you must live reputed company an arenaflex market area **Benefits and Perks** At arenaflex, we offer a comprehensive total rewards package that supports the health, life, career, and retirement of our colleagues. Our benefits and perks include: * Comprehensive medical coverage that covers many common services at no cost or for a low copay * Additional reputed company for dental and reputed company benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, reputed company counseling, long-term care coverage, moving assistance, pet insurance, and more * Free counseling services and resources for emotional, physical, and financial wellbeing * 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) * Employee Stock Purchase Plan with 10% off arenaflex stock * Family support through fertility and family building benefits with Progyny and adoption assistance * Referral services for child, elder, and pet care, home and auto repair, event planning, and more * Consumer discounts through Abenity and Consumer Discounts * Retirement readiness, rollover assistance services, and preferred banking partnerships * Education assistance (tuition, student loan, certification support, dependent scholarships) * Colleague recognition program * Time Away From Work Program (reputed company time off, reputed company family leave, long- and short-term disability coverage, and leaves of absence) * Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income **Career reputed company and Learning Opportunities** At arenaflex, we are committed to the reputed company and development of our colleagues. We offer a reputed company of training and development programs, including: * On-the-job training and mentorship * Online training and certification programs * Leadership development programs * Career advancement opportunities * reputed company certification support **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that is committed to delivering exceptional patient care and customer service. reputed company culture is reputed company on the values of reputed company, reputed company, and reputed company, and we reputed company to create a work environment that is inclusive, supportive, and reputed company. **How to Apply** If you are passionate about delivering world-class customer service and making a meaningful reputed company in the lives of others, we encourage you to apply for our Virtual Patient Support Specialist opening. Please submit your application, including your resume and cover letter, through our website. We promptly review reputed company applications and highly reputed company candidates will be contacted for interviews. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and values diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply for this job