**Experienced Customer Service Management Supervisor – Access & Patient Support**

At arenaflex, we are committed to delivering exceptional customer experiences and providing innovative solutions to our clients in the healthcare industry. As a key member of our Access & Patient Support team, the Customer Service Management Supervisor will play a vital role in ensuring the success of our operations and driving business growth. If you are a motivated and results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading healthcare company that specializes in providing comprehensive solutions to specialty pharmaceutical manufacturers. Our Sonexus Health subsidiary offers a unique model that integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs. By partnering with arenaflex, our clients can gain a deeper understanding of their customers' needs and achieve better control of product success. **Responsibilities** As a Customer Service Management Supervisor, you will be responsible for leading a team of customer service representatives and reimbursement staff who are dedicated to providing exceptional support to our clients and their patients. Your primary responsibilities will include: * Supervising a team of customer service representatives and reimbursement staff to ensure that they are meeting their performance goals and providing high-quality service to our clients and their patients. * Overseeing the staffing schedule to meet the requirements outlined by client contracts and company policies and procedures. * Directly supervising employees in the Access Patient Support Center in accordance with arenaflex's policies and applicable laws. * Training employees, planning, assigning, and directing work, rewarding and disciplining employees, addressing complaints, and resolving problems. * Setting priorities for the team to ensure task completion and coordinating work activities with other supervisors. * Applying expertise to solve standard and non-standard problems within your area. * Making decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team. * Coaching and supporting subordinates in their decision-making efforts. * Providing direction in discussing and creating development plans. * Providing input into succession planning process for your work area. * Aligning individual goals for yourself and others with work area/functional goals. * Building confidence and respect of others through a positive and energizing style. * Assisting the work team in achieving goals/commitments and achieving your own goals/commitments regardless of obstacles. * Working within budgetary/financial objectives set by your manager, applying knowledge of profit drivers to work processes within your area. * Identifying specific opportunities for long-term change within your work team or product/service. * Building customer relationships, interpreting customer needs, and assessing their business requirements. * Leveraging customer knowledge to develop alternative solutions and sharing key learnings with others. * Resolving day-to-day or routine problems using defined processes. * Working/brainstorming with the work team and providing suggestions for solutions that contain the appropriate level of risk. * Ensuring the work team understands and supports the focus on operational excellence. * Actively building relationships across functions/businesses that bring value to arenaflex, encouraging the participation and perspectives of all team members, regardless of background. * Mentoring and empowering others to achieve success. * Effectively listening to and explaining difficult issues to reach shared understanding and build alignment. * Passionate about developing yourself and others. **Qualifications** To be successful in this role, you will need to possess the following qualifications: * Bachelor's degree or equivalent work experience. * 3-5 years of experience in the healthcare field. * Strong leadership skills. * Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation. * Advanced knowledge of healthcare reimbursement. * Experience with Microsoft Office products, including Word, PowerPoint, Teams, Outlook, and Excel. * Excellent observation skills to easily identify trends and problems while providing solutions. * Superior written and verbal communication skills. * Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees. * Ability to effectively mediate situations in which parties are in disagreement and facilitate a positive outcome. * Ability to handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties. * Experience in phone-based customer service. * Ability to thrive in a competitive and dynamic team environment. **Training and Work Schedules** Your new hire training will take place from 8:00am-5:00pm CT, with mandatory attendance required. This position is full-time (40 hours/week), and employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am-7:00pm CT. **Remote Details** As a remote employee, you will work from a dedicated, quiet, private, distraction-free environment with access to high-speed internet. arenaflex will provide you with the computer, technology, and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet that meets the following requirements: * Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. * Download speed of 15Mbps (megabyte per second). * Upload speed of 5Mbps (megabyte per second). * Ping Rate Maximum of 30ms (milliseconds). * Hardwired to the router. * Surge protector with Network Line Protection for arenaflex-issued equipment. **Compensation and Benefits** arenaflex offers a competitive salary range of $65,500-$93,550, with opportunities for bonuses and career growth. Our benefits package includes: * Medical, dental, and vision coverage. * Paid time off plan. * Health savings account (HSA). * 401(k) savings plan. * Access to wages before payday with myFlexPay. * Flexible spending accounts (FSAs). * Short- and long-term disability coverage. * Work-Life resources. * Paid parental leave. * Healthy lifestyle programs. **Application Window** The application window for this position is anticipated to close on 03/06/2025. If you are interested in this opportunity, please submit your application as soon as possible. **Diversity and Inclusion** arenaflex is an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. arenaflex is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law. **Apply Now** If you are a motivated and results-driven leader with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! Apply for this job