**Experienced Sr. Director, Global Customer Education Services – Empowering Teams through Dynamic Learning Experiences**

At arenaflex, we're revolutionizing the way teams work by empowering them to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. As a leader in the tech industry, we're committed to creating a world where everyone has the ability to continuously make an impact. We're seeking an experienced Sr. Director, Global Customer Education Services to join our team and help us achieve this vision. **About arenaflex** arenaflex is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries – so for us, changing the way the world works is all in a day's work. arenaflex transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact. **Job Summary** We're looking for a dynamic leader to join our team as the Sr. Director, Global Customer Education Services. As a key member of our organization, you'll be responsible for leading and inspiring a growing team that designs and delivers compelling and impactful learning experiences to our customers and partners. You'll help re-imagine the customer learning journey by creating a world-class learning program that spans modalities and skills. This program will develop a global workforce of arenaflex ambassadors with the ability to achieve meaningful change. **Key Responsibilities** As the Sr. Director, Global Customer Education Services, you'll be responsible for: * Leading the global content and learning strategy for customer training and enablement for arenaflex products and solutions * Owning the development and delivery of learning experiences for all arenaflex products * Leading and energizing a high-performing organization, setting a clear vision, and establishing a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments * Being responsible for delivering a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints * Partnering closely with Marketing to execute on the strategy and brand of arenaflex certifications as synonymous with Project, Program Management (PPM) expertise * Establishing, monitoring, and achieving key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals * Making arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base * Managing cross-functional interlock and leading strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success * Partnering and aligning effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem * Innovating with blended learning solutions while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community * Leading the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort **Essential Qualifications** To be successful in this role, you'll need: * Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience * Excellent collaborator and communicator within and across various levels of the organization * Strong track record for growing revenue with P&L experience * Proven leadership skills in motivating and inspiring a team * Experience designing, managing blended learning and certification programs * Strong balance of strategic and execution skills * BA/BS degree required. Advanced degree a plus * Minimum of 10 years relevant experience **Preferred Qualifications** While not required, the following qualifications would be highly desirable: * Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc * Experience creating partner/channel momentum for paid training and certification * Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT * Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules **Work Environment and Company Culture** At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that everyone should have the opportunity to make a difference and empower others to do the same. Our company culture is built on the values of innovation, collaboration, and customer obsession. We're a remote-friendly company, and we offer flexible work arrangements to support our employees' work-life balance. **Compensation and Benefits** arenaflex offers a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market-competitive incentive opportunity and some roles may be eligible for a RSU stock grant upon accepted offer. **US Pay Range** $182,500—$238,750 USD **Equal Opportunity Employer** arenaflex is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. **How to Apply** If you're a dynamic leader with a passion for creating impactful learning experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Job! Apply for this job