**Experienced Full Stack Customer Solutions Architect – Cloud & Data Application Development**

At arenaflex, we're revolutionizing the way businesses approach technology and innovation. As a pioneer in the public cloud and a leader in AI/ML capabilities, we're constantly pushing the boundaries of what's possible. Our teams have built and battle-tested new capabilities to meet the needs of a digital-first, cloud-first business at scale. Now, we're seeking a customer-centric, energetic, and highly-motivated individual to join our team as a Customer Solutions Architect. **About arenaflex** arenaflex has been at the forefront of the tech journey, embracing the public cloud and re-architecting our applications and data platforms. We've open-sourced several software tools and forged new partnerships with digital leaders. Our AI/ML capabilities are now at the forefront of what's possible in banking, with innovative solutions like Capital One Eno. We're not just a bank; we're a technology company that's changing the way people interact with financial services. **Role Overview** As a Customer Solutions Architect at arenaflex, you'll be the front line for our customers' tech, product, and cyber needs. You'll represent the voice of the customer and the customer needs in internal discussions and working groups. Your primary focus will be on identifying the best solutions that bring value to our customers, demonstrating thought leadership, and serving as a subject matter expert. You'll work closely with cross-functional teams to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, and product growth. **Key Areas of Focus** As a Customer Solutions Architect, you'll be responsible for: * **Trusted Advisor**: Building trust and relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes. * **Customer Ambassador**: Effectively advocating and representing the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience. * **Demonstrate Value**: Focusing on identifying the best solutions that bring value to our customers. * **Thought Leadership**: Using research and customer solutioning experiences to build and share thought leadership both internally and externally. * **Subject Matter Experts**: Gaining deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products. * **Pre-Sales & Post-Sales**: Serving our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and solving for any unique requests. You'll also focus on the Post-Sales stages for those instances where customers will require solutions that were not part of their original product deployment. * **Solution Oriented**: Finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal. * **Channel Partnership**: Collaborating with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products. **Key Responsibilities** As a Customer Solutions Architect, you'll be responsible for: * Cultivating trust and building relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes. * Effectively advocating and representing the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience. * Managing relevant customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities. * Building and managing key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc. * Serving as a knowledge resource and escalation point for coworkers and customers. * Autonomously working through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business. * Leading cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement. * Leading high customer satisfaction through the use of data and proactive solutions. * Productively challenging the status quo with clarity, identifying and proposing different approaches and solutions. * Conducting periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning. * Developing and maintaining technical support procedures and policies. * Building credibility and trust within the team and with our business customers and stakeholders. * Driving architecture/design reviews for our customers focused on business requirements, and as needed, designing, planning, and managing architectural projects. * Analyzing, defining, and documenting requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs. * Working with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs. * Staying current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop. **Essential and Preferred Qualifications** * Bachelor's degree or military experience * At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context * At least 3 years of experience working with cross-functional teams * At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL) * At least 2 years of experience with design, implementation, or consulting experience of distributed applications * Master's Degree in Computer Science, Engineering, Information Technology (preferred) * High level of comfort communicating effectively across internal and external organizations * History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises * 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale * 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions **Skills and Competencies** * Strong technical skills, including cloud services, data clouds, and data manipulation languages * Excellent communication and interpersonal skills * Ability to work autonomously and collaboratively in a fast-paced environment * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines * Strong business acumen and understanding of customer needs * Ability to build and maintain relationships with customers and internal stakeholders * Strong leadership and management skills * Ability to drive results and achieve goals in a dynamic environment **Career Growth Opportunities and Learning Benefits** As a Customer Solutions Architect at arenaflex, you'll have the opportunity to: * Work with a talented team of engineers, architects, and product managers to design and develop innovative solutions * Collaborate with cross-functional teams to achieve organizational objectives * Develop and maintain technical skills and knowledge in cloud services, data clouds, and data manipulation languages * Participate in architecture/design reviews and contribute to the development of new products and services * Work on high-profile projects and initiatives that drive business growth and customer satisfaction * Receive regular feedback and coaching to help you grow and develop in your role * Participate in training and development programs to enhance your skills and knowledge **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced environment that values innovation, collaboration, and customer satisfaction. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' needs. As a Customer Solutions Architect, you'll have the opportunity to work with a talented team of professionals who share your passion for technology and customer satisfaction. **Compensation, Perks, and Benefits** arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. These include: * Competitive salary and bonus structure * Comprehensive health insurance and wellness programs * Retirement savings plan and stock options * Flexible work arrangements and remote work options * Professional development and training programs * Access to cutting-edge technology and tools * Collaborative and inclusive work environment **How to Apply** If you're a customer-centric, energetic, and highly-motivated individual who's passionate about technology and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Apply for this job