**Experienced Passport Data Entry Clerk II – Web & Cloud Application Development**

**Join arenaflex, a leading provider of IT and business consulting services, in Chicago, IL** Are you a detail-oriented and organized individual with excellent communication skills? Do you have experience working with customers in a front-facing capacity and the ability to work as a team in a fast-paced environment? If so, we encourage you to apply for the Experienced Passport Data Entry Clerk II position at arenaflex. **About arenaflex** arenaflex is a world-class company that has been a trusted partner to governments and corporations for over 45 years. We are a leader in IT and business consulting services, with a strong presence in the Chicago area. Our team of experts is dedicated to delivering innovative solutions that meet the evolving needs of our clients. **About the Role** As an Experienced Passport Data Entry Clerk II at arenaflex, you will play a critical role in supporting the Chicago Passport Agency. You will be responsible for operating various equipment for high-speed scanning, mail out, and metering of mail, preparing and mailing envelopes with correct passport and corresponding supporting documents, and interfacing with passport applicants at Agency/Center Information and Will-Call counters. **Key Responsibilities** * Operate various equipment for high-speed scanning, mail out, and metering of mail * Prepare and mail envelopes with correct passport and corresponding supporting documents * Box and archive files for storage purposes * Interface with passport applicants at Agency/Center Information and Will-Call counters: + At the Information Station, ensure appointment is scheduled + Review passport application, photograph, identification, and supporting documentation for completeness prior to adjudication + Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information * Prior to distributing to applicants, print and review passport books for accuracy and quality * Process refund/reimbursement requests * Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and-greets," set-up training sessions, conduct office tours, etc. * Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities * Contact applicants to request necessary documents * Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application * Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system **Essential Qualifications** * Follow a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts * High School diploma or GED * Three years of general office experience * Two years of experience utilizing a variety of office software, specifically Microsoft Office * Capable of performing repetitive tasks while maintaining a high level of accuracy * Ability to work in one place and traverse the office on a continuing basis * Must maintain constant awareness of all aspects of internal and external security * Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required **Preferred Qualifications** * Experience working in a fast-paced environment with multiple priorities and deadlines * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Basic knowledge of passport application process and procedures **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information * Basic knowledge of passport application process and procedures * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Professional development programs and workshops * Opportunities for advancement and career growth * Access to industry-leading technology and tools **Work Environment and Company Culture** arenaflex is a dynamic and inclusive workplace that values diversity and promotes a culture of collaboration and innovation. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Flexible work arrangements and telecommuting options * Access to on-site fitness center and wellness programs * Opportunities for professional development and career growth * Collaborative and inclusive work environment **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * Hourly rate: $17.97/hour * Benefits package, including health, dental, and vision insurance * 401(k) plan and profit participation * Paid time off and holidays * Access to on-site fitness center and wellness programs **How to Apply** If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for the Experienced Passport Data Entry Clerk II position at arenaflex. Please submit your application, including your resume and cover letter, through our website. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement. **Accommodations** arenaflex provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the arenaflex U.S. Employment Compliance mailbox at US_Employment_Compliance@arenaflex.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Veterans and Transitioning Service Members** arenaflex is committed to helping veterans and transitioning service members translate their military experience and skills into civilian careers. We offer a range of resources and support, including: * Career counseling and coaching * Resume building and interview preparation * Networking opportunities and job fairs **Background Investigation** arenaflex is required by law to conduct background investigations on all employees. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. **Pay Transparency** arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with arenaflex's legal duty to furnish information. Apply for this job