**Experienced Ticket/Gate Agent (Customer Service Representative) – Syracuse Airport**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a Ticket/Gate Agent, you'll play a vital role in ensuring the smooth check-in and boarding processes, while prioritizing safety, security, and customer satisfaction. If you're passionate about providing top-notch service and have a knack for multitasking, we want to hear from you! **About arenaflex** arenaflex is a leading airline that operates with a strong commitment to customer satisfaction, safety, and innovation. Our team of dedicated professionals is passionate about delivering exceptional experiences that make a lasting impression on our passengers. With a rich history of excellence, we continue to push the boundaries of what's possible in the aviation industry. **Responsibilities** As a Ticket/Gate Agent, you'll be responsible for: * Managing the check-in and boarding processes, ensuring seamless transitions and minimizing wait times for our passengers. * Making gate announcements and verifying customers' travel documentation to ensure accuracy and compliance. * Handling baggage, including lifting and tagging, with some bags weighing up to 70 pounds. * Operating loading bridges and opening, closing, and securing aircraft doors. * Escorting unaccompanied minors and passengers with disabilities throughout the airport, providing personalized support and care. * Prioritizing safety and security, adhering to arenaflex's strict protocols and guidelines. **Requirements** To succeed in this role, you'll need: * A high school diploma, GED, or high school equivalency. * Be at least 18 years of age and authorized to work in the United States. * Proficiency in English with strong verbal and written communication skills. * Basic digital literacy, including familiarity with airport systems and technology. * Pass a physical ability test (PAT) and a Customer Service Assessment. * Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal. **Nice-to-Haves** While not required, the following skills and qualifications are highly desirable: * Previous experience in customer service, hospitality, or a related field. * Familiarity with airport operations and procedures. * Ability to work in a fast-paced, dynamic environment with multiple priorities. * Strong problem-solving and conflict resolution skills. * Ability to lift up to 70 pounds and stand for extended periods. **Benefits** As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including: * Competitive salary and industry-leading profit-sharing program. * Performance incentives and opportunities for career growth and advancement. * 401(k) with generous company contributions up to 9%. * Up to 2 weeks of vacation for new hires and up to 56 hours of paid personal time within a 12-month period. * 10 paid holidays per calendar year and 12 weeks of paid maternity/parental leave for birthing parents. * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance. * Family care assistance, including fertility support, surrogacy, and adoption assistance, lactation support, and subsidized back-up care. * Holistic Wellbeing programs, including access to an employee assistance program and free financial coaching. * Domestic and international space-available flight privileges for employees and eligible family members. * Career development programs, community service engagement, and sustainability initiatives. * Business Resource Groups for employee inclusion and recognition rewards through Unstoppable Together. * Access to over 500 discounts and voluntary benefits through Deltaperks. **Work Environment and Company Culture** As a Ticket/Gate Agent, you'll be working in a fast-paced, dynamic environment with a team of dedicated professionals who share your passion for delivering exceptional customer experiences. Our company culture is built on a foundation of respect, inclusivity, and teamwork, with a strong emphasis on employee development and growth. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now! Apply for this job