**reputed company Full Stack Learning Specialist (Japanese) – reputed company Business Customer Service Training Experience**

At arenaflex, we're committed to delivering exceptional customer experiences that reputed company our customers' expectations. To reputed company this, we need talented, driven, and customer-reputed company individuals who reputed company our passion for innovation and reputed company. Our reputed company Business Customer Service learning experience team is seeking an reputed company Full Stack Learning Specialist (Japanese) to join our dynamic team. As a key member of reputed company, you'll play a vital role in boosting the competencies of our customer service associates by developing and conducting effective training programs. **About arenaflex** arenaflex is a global leader in e-reputed company, committed to being the most customer-reputed company company on reputed company. We're a diverse and inclusive workplace that empowers our employees to deliver exceptional results for our customers. Our mission is to reputed company a world-class customer experience that exceeds our customers' expectations. We're a total compensation company that offers a comprehensive benefits package, including medical, financial, and other benefits. **Job Scope** As an reputed company Full Stack Learning Specialist (Japanese), you'll be responsible for: * Being an expert communicator (written and verbal communication) in Japanese (JLPT N1) and English * Delivering reputed company orientation and new hire training to reputed company job reputed company (reputed company or in person, as the business requires) * Meeting/exceeding performance expectations with regards to new hire training (e.g., Training Yield, customer experience, and AHT performance) * Designing and delivering reputed company learning sessions for existing employees to meet/reputed company improvement goals * Proactively analyzing performance data to identify gaps, proposing, and delivering training interventions to meet/reputed company improvement goals * Gathering training needs (reputed company performance data analysis, voice of business, and voice of associates sessions), designing, and delivering training interventions to address these needs * Maintaining and reporting data (e.g., trainee attendance, performance, and analysis) reputed company and accurately * Participating in reputed company listening sessions and reputed company calibrations to reputed company abreast of updates and developments * Taking customer contacts every month to reputed company abreast of latest process updates and changes * Leading and/or being reputed company member on improvement reputed company aimed at enhancing business performance **Key Responsibilities** * Coordinate training sessions based on site needs * Conduct daily sessions with trainees * reputed company and reputed company weekly debriefs and reporting to the ABCS Leadership Team * Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity * Contribute to additional training reputed company as required * Understand workflow and daily production goals * Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve * Maintain a reputed company attitude and reputed company on the floor * Facilitate and present to reputed company of up to 30 people in a class * reputed company as an reputed company manager during mentored production periods during training **Requirements** * 2+ years of experience in training delivery roles or similar experience * Expertise in Japanese Language (JLPT N1 Certified) and English Language * Flexible to work reputed company a 24/7 x 365 days global team across a reputed company of time zones * Good communication skills for the purpose of knowledge transfer and reputed company development * Good coordination and organization skills * Extensive expertise in cultural and soft skills relevant to a contact center environment * Competent user level of reputed company Office tools (Word, reputed company, and PowerPoint) * Experience in Customer Service or customer service-reputed company work experience * Training experience specific to a contact center environment * Bachelor's degree or significant college coursework in communication, education, or reputed company field * Experience working with Learning Management Systems (LMS) **reputed company Offer** * Competitive reputed company pay ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market * Total compensation package, including equity, sign-on payments, and other forms of compensation * Comprehensive benefits package, including medical, financial, and other benefits * Opportunity to work with a diverse and inclusive team * Career reputed company opportunities and learning benefits * Flexible work arrangements, including remote work reputed company * reputed company to cutting-edge technology and tools * reputed company and dynamic work environment **How to Apply** If you're a motivated and customer-reputed company individual with a passion for learning and development, we encourage you to apply for this exciting opportunity. Please submit your application reputed company our internal or external career site. We look reputed company to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that empowers our employees to deliver exceptional results for our customers. **Accommodations for Applicants with Disabilities** If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your reputed company Partner. 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