**Experienced Full Stack Learning Specialist (Japanese) – Amazon Business Customer Service Training Experience**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. To achieve this, we need talented, driven, and customer-centric individuals who share our passion for innovation and excellence. Our Amazon Business Customer Service learning experience team is seeking an experienced Full Stack Learning Specialist (Japanese) to join our dynamic team. As a key member of our team, you'll play a vital role in boosting the competencies of our customer service associates by developing and conducting effective training programs. **About arenaflex** arenaflex is a global leader in e-commerce, committed to being the most customer-centric company on earth. We're a diverse and inclusive workplace that empowers our employees to deliver exceptional results for our customers. Our mission is to provide a world-class customer experience that exceeds our customers' expectations. We're a total compensation company that offers a comprehensive benefits package, including medical, financial, and other benefits. **Job Scope** As an Experienced Full Stack Learning Specialist (Japanese), you'll be responsible for: * Being an expert communicator (written and verbal communication) in Japanese (JLPT N1) and English * Delivering Amazon orientation and new hire training to all job levels (virtually or in person, as the business requires) * Meeting/exceeding performance expectations with regards to new hire training (e.g., Training Yield, customer experience, and AHT performance) * Designing and delivering continuous learning sessions for existing employees to meet/exceed improvement goals * Proactively analyzing performance data to identify gaps, proposing, and delivering training interventions to meet/exceed improvement goals * Gathering training needs (via performance data analysis, voice of business, and voice of associates sessions), designing, and delivering training interventions to address these needs * Maintaining and reporting data (e.g., trainee attendance, performance, and analysis) timely and accurately * Participating in call listening sessions and quality calibrations to keep abreast of updates and developments * Taking customer contacts every month to keep abreast of latest process updates and changes * Leading and/or being a team member on improvement projects aimed at enhancing business performance **Key Responsibilities** * Coordinate training sessions based on site needs * Conduct daily sessions with trainees * Track and provide weekly debriefs and reporting to the ABCS Leadership Team * Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity * Contribute to additional training projects as required * Understand workflow and daily production goals * Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve * Maintain a positive attitude and presence on the floor * Facilitate and present to groups of up to 30 people in a class * Act as an effective people manager during mentored production periods during training **Requirements** * 2+ years of experience in training delivery roles or similar experience * Expertise in Japanese Language (JLPT N1 Certified) and English Language * Flexible to work within a 24/7 x 365 days global team across a variety of time zones * Good communication skills for the purpose of knowledge transfer and skill development * Good coordination and organization skills * Extensive expertise in cultural and soft skills relevant to a contact center environment * Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint) * Experience in Customer Service or customer service-related work experience * Training experience specific to a contact center environment * Bachelor's degree or significant college coursework in communication, education, or related field * Experience working with Learning Management Systems (LMS) **What We Offer** * Competitive base pay ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market * Total compensation package, including equity, sign-on payments, and other forms of compensation * Comprehensive benefits package, including medical, financial, and other benefits * Opportunity to work with a diverse and inclusive team * Career growth opportunities and learning benefits * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Collaborative and dynamic work environment **How to Apply** If you're a motivated and customer-centric individual with a passion for learning and development, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that empowers our employees to deliver exceptional results for our customers. **Accommodations for Applicants with Disabilities** If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Apply for this job