**Experienced Customer Service Representative - Retirement Plan Services**

As a Customer Service Representative at arenaflex, you will play a vital role in supporting the Retirement Plan Services business, providing exceptional customer service to individuals with questions or concerns regarding their retirement plan. This is an exciting opportunity to join a dynamic team, learn about the world of retirement plan operations, and develop new skills through a defined career pathing and development program. **About arenaflex** arenaflex is a leading provider of financial services, helping people plan, protect, and retire with confidence. With a strong commitment to creating a diverse and inclusive environment, we are proud to be an equal opportunity employer. Our company values unique perspectives, insights, and contributions, and we invest in programs that empower each of us to take charge of our own future. **The Role** As a Customer Service Representative, you will be the primary point of contact for individuals who have questions or concerns regarding their retirement plan. You will serve as a subject matter expert, educating them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. This role requires strong written and verbal communication skills, the ability to work with others in a fast-paced, team environment, and the ability to quickly learn complex systems and product knowledge. **Key Responsibilities** * Answer inbound calls, which can average 60-90 calls per day, and respond to email correspondence from internal and external stakeholders, addressing customer service inquiries and concerns. * Work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution. * Meet and/or exceed all established key performance goals, including call metrics and quality. * Build rapport with and educate our customers about their retirement plan, researching multiple systems, databases, platforms, and software. * Provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer's needs and demonstrating flexibility and responsiveness through problem resolution. * Demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities, and rapid change. * Identify and recommend process improvements and organizational initiatives to positively influence the team and quality. **Training and Development** * Receive several weeks of paid training, coaching, and development to perform in this fast-paced environment. * Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers. * Develop foundational knowledge to assist you in excelling in a career with arenaflex. **Advancement Opportunities** * Progression in role may include assisting customers in troubleshooting complex website issues and supporting customers in plans with service level agreements. * Further promotion opportunities exist within the Call Center. **What We're Looking For** * High School Diploma or GED. * 0-1+ Years of general experience (does not need to be directly related to the position). * Strong written and verbal communication skills. * Ability to work with others in a fast-paced, team environment. * Ability to quickly learn complex systems and product knowledge. * Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. * Ability to be adaptable/flexible as business needs change. * Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). **Nice-to-Have Experience** * Associates degree/post-secondary education. * 2+ years of previous service industry and/or financial services experience. * Previous remote/work from home experience. * Passion for helping, servicing, and educating others and the desire to build rapport during each interaction. * Ability to research and problem solve, while providing outstanding customer service. * Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures, and guidelines. * Solid relationship management skills with customers, management, peers, and colleagues. **Work Environment and Company Culture** * Work at home and use the office as appropriate for in-person collaboration. * Hybrid/Flexible work arrangement. * Relocation assistance is not available for this opportunity. * Competitive 401K and employee benefits. * Free financial counseling, health coaching, and employee assistance program. * Tuition assistance program. * A leadership team that prioritizes your health and well-being, offering a remote work environment and flexible work hybrid situations. * Effective productivity/technology tools and training. **Compensation and Benefits** * $19.42/hour (base pay). * Additional $1.00 per hour for bilingual candidates (verbal and written proficiency). * Annual Incentive Program (discretionary and based on company, business unit, and individual performance). * Long-term incentives, sales incentives, and standard benefits package. **How to Apply** If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive environment. We welcome applications from qualified candidates who share our values and are passionate about making a difference in the lives of our customers. **Disclaimer** arenaflex will not ask applicants to provide their social security numbers, date of birth, bank account information, or other sensitive information in job applications. Our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video, or in-person interview. Apply for this job